Slumberland Furniture — Local services in Grand Rapids

Giving slumberland 2 stars simply because I understand how hard times are because of Covid and because the recliner we bought is fantastic. However we ordered a couch back in August and the date was pushed back not once but 5 different times. We were more than understanding as it was the manufacturers fault. However, we were told on several occasions that the associate who helped us would reach out to us with any changes in the order and we had to contact her month after month only to find out our couch was pushed back yet again. We canceled the order when we found out it was pushed to the end of Nov and again got the "we will contact you" response. I feel like we would've been stuck with a broken couch until January. Absolutely ridiculous. You need to improve communication. When you spend that much money on something and are never updated on the status of it it makes you never want to shop there again which we definitely won't be. Also $100 to have it brought inside your home? Thats unbelievable. We found a beautiful couch at Bluemoon here in town I highly recommend them to anyone looking for quality and fantastic prices for delivery and to be brought...

I went in on a whim today to check on prices for sectionals just to get a ballpark on how much they were running. I didn’t have a crazy budget so I knew right away there wasn’t much to look at. I was pleasantly surprised with the options I did have that were in my budget. I left and got off of work early so decided to swing back in because I mulled it over. I ended up getting the couch I wanted, an ottoman for the couch, and a lazy boy chair for a great deal. The service was beyond anything I expected. Jessica was the woman who helped me and she was awesome from when I went in that morning to right up until they were closing. She was very patient with my indecisiveness and followed me around from couch to chair and crunched numbers with me on everything I wanted. Super friendly and welcoming. Definitely will be purchasing from this store again solely on how she treated me. A+...

I haven't had a good experience working with them while ordering my new couches. They never kept me in the loop about anything such as when my couches would be arriving or even just a quick message that they didn't know. I contacted them a couple times while waiting months and just asked if there were any updates yet and one of the times they were extremely rude. I know my friends had recently ordered from Eveleth and Hibbing slumberland and they reached out to her periodically advising her of updates and thanking her for her patience whether they knew when her furniture was coming or not. I feel like they were not professional to work with at all. From now on I will be using Hibbing or Eveleth. To Add to this my furniture was delivered with a missing piece (back cushion) and not only that the whole frame of the love...