Caribou Coffee — Restaurant in Grand Rapids

I usually try not to post bad reviews because I know how hard it is to staff but it doesn’t give staff the right to be rude and just not care. It was my first time at this location and was greeted by Breanne. She didn’t look at me and just asked if I was picking up a pick order. I said no and she was just rude and smirking. No idea what I did besides wanting to come in for a coffee. She took my order and turned around and walked away. Again no reason other than she was...

It's usually okay service at Caribou coffee establishments, but never have I been told there's a lot of online orders ahead of you, so it's going to be a long, long, long wait. Is this the way you treat people who walk in to order?? I guess customer service is a thing of the past, not even a Hi or Hello when I walked in, just a did you have an on line order. Not sure I'll go to another...

I ordered a drink online to pick up after school omw work, the woman at the window was rude and my coffee tastes disgusting. I had my coworkers try my coffee and they also agreed that it was gross. I'd recommend going to the caribou up by DQ instead...