Just-in Time Appliance Repair LLC — Local services in Grants Pass

Was contacted by this company to do a repair on my new fridge that was delivered with a small but noticeable dent on it. I sent them items they requested and was told they would reach out to schedule an appointment. They never did. Nearly two weeks later I reach out and was told my repair was dropped because they were "too far booked out" of 3 weeks which, in my opinion, isnt that far out. They said I should have been contacted by the manufacturer, which I never was. Just-In Time should have reached out to me to make sure I knew they couldn't do the work. Pretty bad customer service. I gave two stars because I didn't actually have them work on anything. Justin, you should have told me from the beginning you wouldn't be able to work on my fridge (because you must have been booked out when you initially contacted me OR my repair was pushed back as low priority); thank you for wasting my time.

EDIT AFTER BUSINESS REPLY: "Your call was rejected due to LG repeatedly not paying us for cosmetic damage warranty claims." You are changing your story. You told me the reason for my rejection was, and I quote, "...unfortunately we had to reject this call due to our availability. We are approx 3 weeks out on our schedule..."

Not one mention about LG not paying for cosmetic warranty claims. Now things are starting to make sense; the whole "3 weeks out" thing didn't make sense. Why blame it on the schedule?! Why not tell the truth? Why would you even entertain my repair knowing LG wouldn't pay you for it?

This is a multi-faceted fail on your part. LG is making you look bad, and you bafflingly blaming it on your schedule makes it even worse. Both LG and your decision-making in your communication (or lack thereof) are the reasons for this poor review. I hope you take note and take the appropriate actions to mitigate this...

Never use Just-In Time for warranty work. Just-In Time Appliance came out on a warranty call for a Fisher Paykel built-in refrigerator. While the repair person was at my home they spoke with Fisher Paykel and got authorization for the replacement of one of the doors for the refrigerator which appears to be bent so that the door does not close correctly. I was told that it might take awhile to get a replacement door. So I waited to hear back. When I did not hear from them after several months I call Just-In Time to follow up. They do not answer the phone now for warranty work, you must leave a message for them to call you back. Whey they returned my call several days later I was told that Fisher Paykel had changed their approval and they would not replace the door. Just-In Time felt there was no need to let me know this so that I could follow up on the matter, as they said the had called the appliance store where I had purchased the refrigerator. When I called Tim's Appliance and spoke with sales person he had no knowledge of such a phone call. The repair person that had come out said they do not make as much on warranty work and they prefer not to do warranty repairs, so why do they even do it. Given their lack of concern for customers and poor follow-up I would never recommend or use them. They should have had the courtesy to notify me of the change in the status of my warranty repair as I was the customer on the job order not Tim's, if they even called Tim's, which I am highly doubting they did. Their lack of follow through could now be a significant issue for me, so do not use them if you expect them come back to fix something that can not be done...

We needed repair of our washer, so we called and the representative asked the model and serial number. Once we provided this information, we were told that the normal repair was $350-$500. After researching new washers, we decided that this was a fair price to pay. We scheduled the technician, but he was running later than we expected and we had dinner plans. When he called, saying he was on his way, we advised him of our dinner plans, but he stated he would only be taking 5 min. He came and diagnose the problem exactly like we were told via phone, but he also advised that the part was not available, and would not be for quite some time. At that point we decided we would need to buy a new washer… As he was walking out the door he said he had to collect his $95 fee, but that they would be able to give us a 5% discount if we purchased a new washer through them. Of course, he thought we should get the most expensive washer, being a Speed Queen. So, we don’t mind paying a service fee if we are advised in advance that there’s a service fee. We also don’t mind paying a service fee if we decide not to get our equipment either fixed, or purchase a new item from said company and the fee is applied to repair or purchase. Of course, after finding out we have to pay a $95 fee, and feeling like we never really needed a technician to come out because the problem was already diagnosed over the phone, we decided to spend our money elsewhere. The sad part is it wouldn’t have mattered, that $95 was not going to be applied to anything, repair...