Caveman Bowl — Local services in Grants Pass

I decided to throw my girls birthday party at Caveman bowl. Huge mistake! After Checking their website I called them and asked to reserve three lanes next Saturday for my daughter’s party. I was informed that they I did not reserve lanes for parties it was first come first serve and that Saturday night was there cosmic bowling and after five it would be far too busy to get three lanes together. Come Saturday I got there at 4:30 so that I could get three lanes together. Upon arriving the man behind the counter looked at our gifts and told me there were no pet parties scheduled for Saturday night. I let him know that I talk to him last week about reserving lanes for a party and he told me it was first come first serve and he said well there must’ve been a mistake I didn’t realize you wanted to have a birthday party and we don’t do that after three. (They open at 1) I was frustrated but I tried not to let it show and asked if it was OK if we bowled there And celebrated the girls birthday and he said that was fine but it wouldn’t have a birthday package which I was fine with. He then told me that he needed me to pre-pay for everyone right then and there to get me on a lane despite the fact that the bowling alley was almost completely empty. He gave me a piece of paper with the three lanes that he assigned us to and wanted me to write down who would be blowing on each lane. We seated ourselves and I began to write down names. I believe I got about five names on the list before someone was placed at one of the lanes that he just gave us. I went up to the counter and this time there was a woman there who said she was never told that we had those three lanes. I showed her the paper that I had just received and started filling out. She was very agitated and walked away when another man said I’ll move them and he took care of it. Then the woman got my attention and said I hope you didn’t bring any outside food or cake. I let her know that when I looked at her website it said that it was OK to bring in cake as long as it was store-bought. She informed me that that was only for people that had Reserved a birthday party. I informed her that I had indeed tried to book a birthday party last week but I was told that they didn’t reserve lanes for parties. She said that she didn’t know what to say that I was absolutely under no circumstances to have any cake in her establishment. I went back to my table and asked my guests if they would like to go to lava lanes instead. We packed our things and headed to lava lanes. On our way out she made sure to have the last word. Despite four people coming in and out from behind the counters both of the concession stand and the main Booth she insisted that there were only two people working. We ended up spending well over $500 at lava lanes which was packed and have very good customer service. I’m surprise caveman bowl wouldn’t let us enjoy a few rounds of bowling and our store-bought cupcakes Despite only having three lanes being occupied. If you enjoy a family atmosphere and good customer service you may want to consider choosing lava lanes over caveman bowl. They should consider themselves lucky that anyone would even want to bowl there considering the place smells like a pile of gym shoes in a boys locker room and they don’t open the bar or kitchen until after 6. Also, I read their reviews on yelp and Facebook and the most common complaint was the rude staff. 🤔She also said they needed a weeks notice for birthday parties when their website says 3 days and she said they don’t do birthday parties on the weekend when their website says they do when space is available and there was clearly more than enough space. Lol.... I’ve never seen this level of poor management and customer service! You’d think they would have appreciated...

We have been not going here for quite some time due to the short older lady that works in the bar and kitchen. I have been bartending and In customer service for 10+ years and I will say that she is the absolute worst customer service I have ever experienced, and it has been EVERY single time I have been in this establishment. Today we finally decided to go back for date night in hopes she wasn’t there. She was and cut us off after having 2 beers in an hour and a half period even though she had no reasoning behind it besides she felt that’s too much for people to drink in that time frame. It was a white claw and coors light. As soon as she said that, other people behind me laughed and said she has cut off his 300 lb friend after 2 beers in 2 hours. On top of that being ridiculous, she is just nasty and rude. The last time I was there she said my ID was fake and made me pull out 10 credit cards, my old ID, etc. and then still would not serve me. I cannot believe this women is allowed to be any part of a business that has to deal with people. P.S. I have only ever written 1 review besides this and it was a mechanic that we now have a legal matter with. That’s how horrible she is. Everybody else that works there was great and...

Deserves 0 stars!! Worst customer service I have ever received. Cindy the manager was so rude. I called ahead of time to try and schedule and reserve some lanes for my sons' birthday. They told me I couldn't do that. So I pick a time that's not so busy there so I know will get a lane. We just arrive and she is rude asking how many. I ask her to hold on we're trying to figure it out still she responds rudely asking again how many. Then looks at someone that is with us and says that that soda has to go. Then scoops out the tables were sitting at and says yep those cupcakes have to go to. I said we can't have cupcakes for a little kids birthday. She said nope not unless you schedule it ahead of time. And was extremely nasty. She said and we already have a birthday scheduled so you'll have to come back later. So we take them outside. My grandpa asks her if he can pay a fee for the kids to be able to eat the cupcakes. She said it is 15.95( It's 15 something). So we bowl and when we are leaving there was a guy and kids eating little Caesars pizza. So these people probably regulars can eat little caears pizza but our 10 kids ( aging from 3-10) in the party couldn't eat there cupcakes?!?!?! Next time we'll go to...