Grover Electric & Plumbing Supply — Local services in Grants Pass

Lol, read other reviews saying staff is rude because they won't let you cut in line to ask your own questions. I know the feeling, but seriously, think about it. There are still people around the store and when it's not busy anyone will answer. Instead of walking back to customer service, waiting for someone to call someone to go to your department and them maybe showing up, you have the option right when you enter to take a number (if busy) if you are going to need help. A quick yes/no on whether they carry something is often best done by phone. So they don't all know everything about plumbing and electricity, but generally know their products and freely admit what they don't and ask someone else. All are friendly, some sassy in the best way (you know who you are, you cashiers - one told me she spent years in a monastery to learn to measure wire by the foot). They've mostly had all the parts I need for projects and work, and prices are competitive or better than big box places. Also, the shelves are not stacked with the same products over and over, maybe different sizes, the way big box places often are. They actually have the same amount of different things or more in many cases and they don't rip you off on little things (cheap rain gutters but the brackets and caps cost twice each what the gutter cost, like at some depot places). I also appreciate that the employees have remained the same for many years, several I recognize from 12 years ago. Gotta mean that owners can't be too bad. Mostly I enjoy that I've been able to get what I need in a friendly, fair place without a huge amount of marketing in every aisle, just the parts. If I need help, I...

I have been a loyal customer since 1998 at the Grants Pass location. I have been to the Medford locations a couple times. I vote with my dollars and strive to "shop local" as much as possible.

I priced a simple wooden elongated toilet seat from the "W" big box store at $14.98 so I called Grover on Grants Pass. For the same product the male voice on phone quoted $17 and change. So I bypassed "W" in favor of local and went to Grover. 15 minutes after I called Grover I am looking in the aisle and the least expensive option was $22.19...a bit more. So I request assistance from the service desk (in case I am in error) and I wanted what they quoted me on the phone 15 min prior.

The gentleman jumped right up and escorted me back to the same aisle and pulls a seat off the shelf and says "$22.19...cheapest we have." So my choosing to shop local in this case cost me time, gas, some physical stress because I am disabled, and my loyalty. So before I left I explained to the Grover associate at the front counter the scenario and recommended they be more careful with what they state over the phone so they don't confuse, and lose, customers. Her response was "It is what it is." I told her 'I really don't want to get the seat from "W" because I have come here for 25 years but now that's changing and I am sad.' There was no concern for me as a customer.

Don't shop here unless Grover decides to return to a "customer and community...

I went to Grover in Grants Pass. The sign said OPEN. However, it was 4:25. We quickly found the creek pump I needed, but need the stuff to connect it. By now it was 4:30. The sales person would not help me gather the parts to connect the system, and in fact told us that they were closed! I like to support the smaller places because I know how hard it is to compete with the big stores--they have deeper pockets, and can put the smaller places out of business. As a small business owner this is why I don't have employees...even if we are slamming busy...if it is closing time they close. I stay open as long as I can, and if you come into the deli at closing I will still make your lunch. My employees however, close up as soon as they can. This is bad for my business, and my pocket book. I went to Home Depot and spent over $1000.00. I live 100 miles from town, and can't just go beck the next day. I went to Grover's at the suggestion of my friend who said they have better electrical selections, and the sales people were more knowledgeable and helpful. However, the salesman at Home Depot helped us get everything we needed, and we were out of there by 5:30. I was not happy that they would not even let us check-out with the pump...is was 4:32. Not sure I...