ELM Department Store Inc — Local services in Greencastle

I went in to both the department store and the shoe store side's of e.l.m. today and had very different experiences. Jan and the ladies on the department store side were very helpful. I need to update some clothing today for a wedding tomorrow. I could not find a suit but left with shirt, tie, and pants. Thank you to Jan and the nice ladies on that side, always helpful. Things did not go so well in the shoe store. I walked in looking for dress shoes to go with the clothes I had just purchased. I ask for dress shoes in my size 16 as not everyone carries these and it limits the choices. The salesman brought out 2 pair of 15s. Ok no problem sometimes they fit sometimes they don't. I tried on the pair that looked more comfortable. I liked them. I asked if the sales person could write down the information as I still needed to look around but wanted to save time if I returned. Then he offended me by asking me not to take the information and buy them on line. Mind you I am holding an elm bag, the wedding is tomorrow no time to order them and have them today anyway. But what?? I handed the information back. Keep the information and the shoes. Funny post script looked them up on line wen I got home no cheaper than buying them at the store. No need to offend your customers. Department...

I have shopped at ELM a handful of times, each visit the customer service is absolutely terrible. The store associates just do not seem to care. The shoes are over-priced and poor quality. I've purchased some sandals that fell apart in a week. I also tried some running shoes. They will not accept returns if worn once. I went to an Altra shoe demo at ELM store to see what the hype was about with these shoes, and the Altra rep recommended the Rivera and in a half size larger than I normally buy. I do about 30 miles a week. First 5 mile run in these shoes, my feet were sore by the 2nd mile. They feel too wide that my foot slides around too much. There is not much forefoot support. This shoe is definitely not good for running long distances, maybe as a walking/casual shoe. But not worth the money. Highly disappointed with this purchase. I was very dissatisfied with the customer service as well, which is typically very poor at ELM to begin with. Wish I could return this shoe but ELM doesn't accept returns after being worn once. So much for the Altra...

What a super cool store and experience for when you need some clothes. There are always people to help you at this store and they go above and beyond to make sure you find what you are looking for. Just tell them you need large/straight bottom collared shirts and they will quickly show you what they have which is a super nice time saver. The cloths are all top quality and they have a good selection, they can even order stuff for you too. They also have a great suit selection which they actually tailored for me one time in about 10 minutes while I...