Kimbrell's Furniture — Local services in Greenville

I just want y’all to know yeah your store is clean but y’all have the worst customer service, me and my daughter visited this location cause she wanted to buy furniture, first time ever in her own place buying her some furniture and she, chose your store to go in first when we got there it was a guy sitting on the couch I didn’t know if he worked there or not, cause no one came to check to see if we needed any help, then a guy walked up to us didnt say much so we was explaining to him what we was looking for he pointed and walked off no introduction of his name, no asking did we find everything all right it was about 5 people at the back desk talking away still no help, then a white man waljs in the store the guy that was sitting on the couch all of a sudden jumped to help him still no one asked us 1 question it’s sad that people treat people the way they do because the color of there skin I know you might look at my message as just another complaint, but I can remember going into Kimbrell’s as a little girl with my mother and all the respect they gave her, the family atmosphere those days are long gone, I thought I was taking my daughter to get the same experience and...

Their customer service SUCKS!!! I do not recommend this store to anyone! There furniture is highly priced but cheaply made! They talk you into getting a warentee promising your furniture will be "replaced no matter what" but that IS A LIE!!! I kept my receipt and asked for something else only a year later, because the "leather" is chipping AND once I moved I found stickers clearly stating that my furniture is for display and not to sale the items. "The manager", whom swears she wasn't working there when I got the things, but I clearly remember her because when I first went in the store she ignored me as if I had no money to pay for my things. It took for a another salesman to assist me when he already was helping someone else. I should of left then but I STILL got the things AND I PAID CASH IN FULL UPFRONT! "The manager" informed me my table AND couch was discontinued and they will not be replacing anything because the damage is from "wear and tare" so I am not stuck with the things and I gave them a extra $110...

This store is extremely clean and the staff are very helpful and courteous. I got an awesome deal on a number of very nice pieces of furniture and the manager even gave me a bonus percentage off of my purchase for purchasing more than four items in one visit. Honestly, the superb attitude of the staff and the warm welcoming setup of the store make this the only store in Greenville that I want to purchase future furniture from. Also, I got a great tv at a great price for my mother. Management went out of their way to help me out with financing and after many months I have been pleasantly surprised by the quality of my purchases and with the continued customer service. I have received two follow up calls to check on me and make sure I was a happy camper. Delivery was super fast, the prices were very fair and everyone that worked there seemed to have a smile on their face, which tells you something about an establishment and goes a long way in my book. Again, I can not recommend this store...