Higganum Village Market — Local services in Haddam

I’ve been a regular customer of this market for years. In the last two months I’ve purchase 3 separate items that once I returned home, discovered those items were spoiled and rotten. The first time, I decided it was a simple mistake and simply threw away the item and assumed the loss. The second time, which was a week ago, I called and explained the cheese I bought was in fact rotten and not fit for human consumption. The individual from the market said to bring it back for an exchange, it was the weekend after a long week, so once again, I decided to let it slide since I live about 20 minutes away. Today, I was once again sold rotten cheese. This time I decided to drive all the way back to the market to show the staff the issue. When I returned, I showed the rotten food to the cashier who checked me out less than an hour before, she told me she could not do an exchange because I didn't have a receipt. When I checked out the first time I declined the receipt (who wants all that extra paper), the cashier knew this, as well as recognized me from my prior visit, and still, declined my exchange. I had to request to speak with a “manager” and explained that I was sold rotten food, that the cashier who sold me the rotten item recognized me from my previous visit to the store and upon my return, refused my exchange. After having no common sensical reason to again decline my exchange, the “manager” obliged my request. This whole situation was completely ridiculous and the “customer service” was simply unacceptable. Not only that, there was ZERO effort by the staff to inspect the rest of the cheese in their cooler for more rotten items, which are certainly hiding in there for the next unsuspecting customer. Unless I can get further reassurance from management that rotten food will no longer be sold to customers, I will avoid this market in the future and encourage my fellow shoppers to do...

We moved to town a few years ago and thought this store was really decent. It was just convenient and economical enough for those last minute things you didn’t get at the grocery. If there was a turnover in ownership, you can definitely tell. The place is dull, there’s no life to it, prices skyrocketed and it’s definitely not as clean. it seems that the owners don’t care about cleanliness. It’s kind of sad because there’s a lot of potential with it. The deli could also be cleaner. Unsure of safety measures taken back there. And if the owners were smart, they could clean it up and make a door to go out to the parking lot with comfortable seating and lights, and perhaps add a coffee bar or something. The owners really need to step up because my business is not going there as much as it...

The owners of this store and their employees , though attempting to be caring, are very misinformed about laws vs “mandates”, as well as discrimination. I was treated abhorrently, though I am a law abiding citizen who is healthy and in no way poses any threat to the public, where they are open for commerce and legally binding to serve me. I am sending them information by certified mail, to help them understand my rights as well as theirs, and I am as of yet undecided if I will do business with them in the future. It is a sad state of affairs that businesses and many citizens in this country do not know the laws that are put in place, superseded by no unlawful “state mandates”, to protect its citizens from...