GameStop — Local services in Halls Crossroads

The store is nice and clean. The guy working the counter not as much. Today at 4:30 pm 8/17/2025 the guy behind the counter is rude and a liar. 1st Me and some other customers heard him lie to a couple customers about a video game system to try to sale a over priced system that they had in stock. I'm glad the customers said they were going to do there own research. When he said what he said, me and other customers looked at each other in disbelief. I know they are in business to sell but you shouldn't lie to people to get a sale. 2nd I was next in line and he rudely went to help the guy beside me. I spoke up what I needed he seemed bothered. 3rd He was clueless on what is going on around him in the store. My daughter was waiting in line to purchase an item but all he cared about was the guy he skipped me for to help. Luckily the man told the rude employee to please check out my daughter so we could leave. I know technically he was there before my daughter but I did hear him tell the customer that he couldn't help him because he didn't buy a warranty. Oh I know its a video game store but damn he looked like he was in his pajamas. There is a guy that works there that is very courtesy to customers. I don't know his name because no one wears name tags anymore. The guy was skinny and real cool kinda reminded me of Shaggy from...

I had bought a pre-owned game last weekend. The game itself was in good shape but didn't even come with a case. After leaving I went to Walmart and found the same game brand new for two dollars more so this weekend I went to return the game. I was within the seven days that I have to return a game. The person running the store had no idea how to process a return which doesn't make sense to me, your left alone in the store but dont know how to do a return. So she called a manager, after a couple of minutes and her asking me a couple of questions. She asked why I was returning it and I said because I found it at a better price at another store. After she told that to her manager on the phone she hung up and said her manager said that buyers remorse is not covered on their return policy. That I would be unable to return the game. I would not recommend this location at all. After this im done with gamestop I will just start getting my games at Walmart better...

I called them to see how much they would give me for my xbox one that is less than 2 years old, I was told I would be given 48.00 which was really low but I needed the cash so I packed it up and headed down there when I walked in two employees just walked by me and did not offer any help. Second I gave the guy the xbox one he took 3 seconds to scan over it. The xbox one was in good shape I barely even played it, he responded and said I can give you 2.00 for it because we have to have it cleaned. I could not believe he just said that, I would have rather he did not insult me by saying he would only give me 2.00 for some dust bunnies in the fan. I would recommend you shop anywhere else but here do not get ripped off by there used game policies and customer service. Amazon has better customer service and they do not really have any physical stores. They need to clean house there its really bad no employee should treat people like that. Signed Tyler...