Subway — Restaurant in Halls Crossroads

I've been to this Subway twice, and both times I have been "greeted" by an employee sitting outside smoking a cigarette. The first time, the woman out smoking saw me approaching the restaurant, put out her cigarette, got up, followed me inside and got to work, which was fine. Today, a younger woman was sitting outside smoking, saw me walking up, and said "I'll be right there." I stood inside at the counter for a good five minutes and she still hadn't come inside. I had to use the restroom, and since she was taking her sweet time, I decided to go ahead while I waited. The bathroom wasn't horrible, but the toilet seat literally fell off when I opened the lid. When I returned to the front, the employee was back inside, but of course, in the short time I was gone, a line had formed. Please note: I work at Ingles just a few doors down and was on my lunch break. Luckily I worked a long shift and had an hour break; if it had been another time, my break would've been halfway over by now! So, I'm waiting in line for several more minutes, and when it's finally my turn to order, they're out of the bread I asked for. 😒 The same employee that was smoking before made my sandwich and cut it completely unevenly and gave me the shorter half (I only wanted 6 inch) and burnt the edges of the bread. The rest of the process was decent, but I guess I should also note that the tables and floors were filthy, covered in crumbs and whatnot. I was there for 25 minutes before I even got my food. I ate in the restaurant and listened to more customers come and go. By the time I left, they only had two pieces of bread left, making customers mad and forcing them to go elsewhere. The whole thing was just insane and ridiculous. I won't be coming back unless I have an hour long break because they definitely can't get it done in enough time for me to enjoy a 30 minute one. It's unfortunate, because I love Subway. The only reason I am giving this 2 stars is because the first time I was here, the service was good, and the sandwiches are always good, but today's experience was just...

Subway is such a disaster anymore. I don't know who the owners of the knoxville Subways are, but Farragut is the only one that maintains its standards. My wife and I came to this one and not only was the guy behind the counter acting extremely disinterested in showing any kind of friendliness or customer service, but their veggie bar was empty on a lot of items and the spinach he put on our sandwich was wet, shriveled, and the container almost empty (guess its too hard to be bothered with putting out more). As soon as we'd paid, him and the other girl holding a vape pen behind the counter both sat down at one of the dining room tables on their phones. The place was also a sticky mess and a lot of cleaning needed to be done, but wasn't by your lazy employees. Attention owners! Do you care about your business? Have you read your reviews? It's not just me having problems everytime I'm here! Make the necessary changes or go out of business! This is totally unacceptable and as a business man myself, I would rather come in and work myself until I found good help than to leave the fate of my business in the hands they're...

I hate to give Subway two stars I will say the employees were very nice and sadly that's about all I have to say apparently you can't get the two two subs with a free one unless you use the app and apparently the app can randomly order for you in the middle of your order I ended up paying for five subs and got two ordered before I could finish my online order and processed without even my knowledge very upset at this experience also the lettuce must have been frozen because it was slimy and pretty nasty the breads done the to-go order were wrong and also the order was wrong but I wasn't even finished by the time it processed also you can't get the veteran discount with the online order nor can you control it processing unhappy and very flustered which sucks because I love Subway and I hate to say anything bad but you guys need to fix this I'm very unhappy and will not be using the app again unless your stores start offering the two buy to get one free in store will not be...