Cerberus Technology Solutions LLC — Local services in Hamilton Township

College students beware!! I went 2 months without a laptop and the store did not bother to call me with any updates. After spilling liquid on my laptop I knew it would take time but they didn’t give me any warning as to how long i should expect my laptop to be. For 3 weeks I did not bother them but then I knew something was not right. I had to have my dad call the store almost every week and show up there in order to get answers. I understand that ordering parts takes time but the least they could have done is give me updates. Every time I called “Scott” kept telling us that something else was not working and pushed the pick up date. After a week of receiving my laptop, it is back to not working because the hard drive is having issues and now the computer shuts off on its own. When I called to inform them, they advised me to come back but said they didn’t know how long they would have to keep it. When I showed up they were trying to force me to pay more money to have it fixed even though i was within the 30 days of service. When I questioned them about this they made it seem like I was the one that damaged it because they “tested” the hard drive before I picked it up and it was fine. (Yet they never replaced it from the beginning when I spilled the liquid in it.) They eventually gave me a new hardrive without charge because they knew they were wrong, but now my computer is back to making the same noises and shutting to a black screen after only a few days of having it back AGAIN. I will no longer be returning and will take my business elsewhere which is sad because I saw the great reviews that others left. My grandfather is a veteran so I thought i could trust this place since its owned by a vet. I paid close to 400 dollars just for my laptop to still not be working and when I emailed the owner and president of cerberus he did not bother to respond. shameful!!

• update after taking my laptop to Best Buy to see what Cerberus did , they informed me that I was given a damaged hard drive. Again PLEASE stay away from these people !! I’m starting to believe that the parts that they used for my laptop were damaged prior but they still used them anyway. Now it makes since as to why they didn’t make me pay for the hard dive because they just gave me another...

THEY ARE SCAMMERS. Few days back, I gave my macbook to them telling the exact issue. They said they will still take diagnostic fees of $67(non-refundable) and fixing the issue will take $135. I told them to make sure if they would be able to do it and they should not be asking $1000 dollars and then I would have to say no as most of the scammers do to earn diagnose fee. After a week they said it is going to take $900. Apple themselves take $600 to fix this issue. So they planned to get it fixed from apple for 600 and take 900 from me or they have earned $67 without doing anything. Obviously, I declined their offer as there is a big difference. Even after that they took 4-5 more days to return my macbook. At the time of returning when I asked to check, if it is still in same condition, they said they don't have charger and also they don't take guarantee that it would be still in same condition. I am surprised to see that how were they fixing even without charger. I have not seem bigger scammers than them. Later on charging, I found that they had made it worse. Now it is not even starting. SO BE AWARE. I don't know why it is necessary even to...

As a veteran I try to shop at veteran owned businesses. I had an issue I couldn't install itunes on my computer. I brought the computer in on a Thursday and by Saturday afternoon the machine wasn't even touched. The technician was RUDE telling me it was going to take 3 days to test my computer to diagnosis the issue. Since it was close to closing time I took my computer back because they closed at 3 and even if he finished the test the most he could do is tell me what the issue was and not fixed it till Monday. I was still charged $67 for the test which he didn't even finish and am writing this review and will take my business elsewhere in the future. When they reinstalled windows It cost me $200 in addition to their antivirus treatment so they are not a business I would recommend. It took 3 days to get my computer back then too Its not like they are high priced but quick service. I had another place that took 2 days to do the same service and was...