Village of Bartlett — Local services in Hanover Township

On the morning of September 17, 2025 I noticed an issue that needs improvement. If you are not the notary, you should not be answering questions related to notary work. Instead, those inquiries should be directed to the notary, and the person should be asked to wait until the notary is available. When you ask someone what the document is for, it is important to listen carefully rather than make assumptions or state midway that you “know” it requires notary services. If that were the case, you would not have sent it back. Only the notary is authorized to accept or deny documents, and this decision should not be made by anyone else. I could hear while standing near the door that the notary asked you what the matter was, which means you had the opportunity to call me back or let the notary review it directly. If the notary had denied it, that would have been acceptable. What was not acceptable was someone without notary authority refusing it. This process needs to be improved so that in the future, such inquiries are directed to the correct...

The village of Bartlett has the worst customer service I have ever encountered. They refuse to take responsibility for their mistakes and shows no understanding or compassion when there’s a misunderstanding (this is strictly related to changing water meter and any sort bill payment). They lack any sense of what is right and fair. If you ask for a fee to be waived due to their error (which they will say they have no fault in), prepared to be treated rudely. Not only will they dodge your calls, but they also make you feel like you are the problem. It’s incredibly frustrating dealing with people who clearly don’t care about the resident they are supposed to serve. Once again this is strictly regarding their customer service at the village (utility payment department at village). The other department are superb and make living in Bartlett amazing. The utility and bill payment should be virtual where you do not need to talk to...

I've lived in Bartlett since 1999. Although I haven't had much experience with the village hall, what I have had is fine. When I had my house re-sided this past Fall, the inspector I dealt with was very cordial & reasonable and passed the project with very minor suggestions. There was another inspector, but he never introduced himself (& I didn't know he was even there). One thing I'm not happy about is the lack of signage around the neighborhoods (mine at least) for overnight street parking. I don't remember ever seeing a sign, but a few months ago, my guests & I learned the hard way. There were a total of 3 cars in the street & all got hit with tickets (& fees). It's important to mention that there have been numerous occasions over my 20 years here, that we've parked in the street without issue. Overall, I love the...