Music & Arts — Local services in Harker Heights

I brought a string instrument to the harker heights location for a new bridge many months ago. The staff seems young and not too overly serious about communication. What’s irritating is that this shop relies on an “expert” from Salado to perform the work.

Well, today I’m in Houston (Katy) at a much more reputable shop to perform the correct repairs to the bridge (a new bridge properly thinned. Mitch left his bridge work thick like raw timber), new strings and have the nut shimmed. The shop in Houston has many locations and has more skilled people to perform repairs. They asked where I had the shoddy work done earlier. I said in Harker Heights. They replied, “oh, Mitch. He’s from Salado. We know his work all too well”. They then proceeded to show me the poor quality work that Mitch from Salado did and compared it to all the other instruments on their shelves so I could see what’s right and what’s “Mitch”.

Save yourself the time and wasted money. Get it done correctly the first time. Coordinate with the reputable string instrument shop in Houston. There are several locations and shouldn’t be too hard to google. There’s a reason why this franchise in Houston provides services for all of the schools...

Ill give it two stars because my daughter loves her flute. However the customer service and follow thru is lacking substance. I was double charged and requested a refund of one of the charges. I was told he would have to scream into the void to see if a refund was even possible. And that I would hear back from him but I have not heard a peep out of the manager since. I called customer service to find out it took 3 days for the refund to even be approved. Then was told by customer service that it should be in my acct by Wednesday. It is not so I call back AGAIN only to be told it will take another 3-5 days. The woman i spoke to was very kind and understanding but the communication from the store has been garbage. There isnt a ton of options locally for my daughter's rental unfortunatel. Just know this store wont follow thru with communication on resolutions. You may as well just call the customer service line and save yourself...

This place was the greatest for 40 years as The Band Room. Then it was bought by music and arts, just another corporate grinder who cares more about profit than people. We took our children there for private lessons. Now, they don't have lessons at either location. They also closed the Copperas Cove store and got rid of the private woodwind teacher there after 41 years. They sell used instruments as new and only rent used instruments that are highly over priced. The corporation also goes all over the country buying up individually-owned music stores. I'm just glad that my kids are grown now and out of school so I don't have to shop...