The Appliance Store Great Buys Plus — Local services in Harrisburg

Always have had great service in the past. I have never asked for help past the sale. I have purchased washer/ dryers. I recently wanted a Serta mattress just like one I had purchased prior in 2019 for my father. I was told they no longer made that particular one, but was led to one that was supposed to be comparable. I thought it felt very similar, when I tried it. The owner said he would get the new one out of the box and have it ready to go when they delivered, as it was a memory foam. Well, delivery truck came a few days later, carrying a box with a mattress compressed inside. I could have ordered that online! I was so disappointed. Also, the mattress I had purchased prior was so comfortable, thus the very reason for the visit to purchase!!! Well,needless to say, story gets worse. It is like sleeping on the sidewalk. I called and wanted to see if I could exchange for a different one. They would not hear of it! The owner was pretty rude! I would have been happy to try the floor model. I truly think I was delivered a different firmness or something. I have sense had to purchase a memory foam topper to go on top of it. I feel they should have exchanged it, since I specifically asked for a certain mattress. I had bragged and bragged on that one. There is no way the two are comparable. I was going to purchase another king size with adjustable base, but do not feel like I can now. I'm still unsure why they didn't want to check out the problem. It was just, pretty well tuff! So...

Prior to posting this review I read all the other reviews and realize that this place of business has a lot of positive reviews. There is no doubt they are doing a lot of things right. However, my experience as a potential customer was not acceptable to me. I called the store to inquire about a refrigerator. I was looking for a specific style, size, and color that seems to be hard to find right now due to issues with the factories as related to COVID. It is very hard to find a french door unit in white. This store happened to have one in stock. However, the price they wanted was almost $500 more than the MSRP on the manufacture's website. They would not budge from their inflated price. The MSRP was right at $2000 and they wanted almost $2500! That is a 25% increase OVER MSRP! I just think it is sad that this business would take advantage of the COVID-19 crisis. For those that do not know the MSRP is the manufacture's suggested retail price and the price a dealer pays is well below that to allow a profit for the dealer. It is very common for a dealer to...

Usually great service but today called to see if I could get an ice maker no one answered. They must have had something wrong was not upset was just answering Google's question am sorry didn't realize how this sounded, you guys are our number one go to to get appliances an things we need, have to say they have helped me when I couldn't get help from other stores, even sent an employee to pick us up a refrigerator my husband an I both go here he just bought me a gas stove (which I have been wanting for 10 years). My apologies again an I would an do recommend you guys to every where ...