Merrilee's Hardware Co — Local services in Harrison Township

Awful experience at Merrilees today. I run a lawn care/ landscape business and went in to buy some products for a job I was working on today that I had bought some of three days earlier and it rang up on the register as 4 times higher than it did three days ago. I took the manager back to look at the price tag and they refused to honor that price. We looked at similar products, which also rang up higher than they were marked and the manager essentially said I was a liar and didn’t purchase the same product three days prior for a lower price. As a business owner when I make a mistake I don’t expect my customers to suffer from it. What’s the point of a price tag if it’s not even close to being accurate? Not just on one product,...

I brought in a tricky key to be duplicated the man told me he wasn't sure if it was going to work or not so he gave it to me and said if it works to come back and pay for it then. I told him I wouldn't be back up that way for a few days and tried to pay for it but he insisted I just take it and pay later if it worked.

The key worked and the customer service was...

Amazing store. They have everything you could need for quick repairs. They also carry a wide range of Indoor outdoor products. Staff is great They always greet you and are more than happy to assist you with anything. Not only do they know where everything is they can explain how to use it or if it's right for you purposes. I will go here before making the trip to...