James Madison University Bookstore — Local services in Harrisonburg

After being forced to purchase an over-priced textbook from JMU's bookstore (professor would not allow us to rent from Amazon) I placed an online order to have my books shipped to the bookstore.

After NO CONTACT from efollet or the bookstore, I went in person to investigate where my textbooks were. It turns out, THEY CANCELLED MY ORDER because they didn't have 1 (of 3) of the books I purchased. I found this unprofessional and a weak service.

But I'm not done.... I then had to place a "special order" to get the textbook they didn't have in stock and here I am 2 WEEKS LATER writing this review and STILL NO TEXTBOOK?!?!?! I am about to fail this class solely because of the poor management and lack of communication from the bookstore.

I love JMU, but this is getting a tad bit ridiculous on the account of the bookstore.

summary: RENT FROM AMAZON!!!!! CHEAPER AND FASTER...

The lack of customer service and respect from the man at the front desk of Madison CyberZone is extremely unnecessary and dissatisfying. I cannot believe JMU would hire someone like this man. I am a college student, I do not know much about computers and my laptop is broken. All I wanted to do was seek advice and make sure that I was choosing the best option by now spending over $900 in the past year at CyberZone on my laptop to be fixed. I was given minimal to zero explanation about what the issue was with my laptop and what the process would be to fix it. I felt like I was in the wrong by asking for a break down of the fees or a simple explanation. I have had issues with my laptop in the past and every time I have brought it to CyberZone I have received the same attitude and disrespect from this gentleman....

Love the bookstore! Always a great selection. Was disappointed when I went to use the bathroom, while shopping mid tailgate, and there was vomit on the floor outside the door. I was told by a book store staff member (not a student staff member either) that it would be cleaned up but, that it would take a while for someone to get to it. I was given the option of "stepping over it" if I really needed the restroom. This is unacceptable. It doesn't matter how busy the store is, messes, especially body fluids, should be cleaned up immediately. It was hindering the use of the restroom, smelled awful, and was being tracked around by others choosing to "step over it". Come on book store...you can do better. This type of situation is embarrassing to those of us who take pride in our school....