Lifetime Hearing Services, Inc. — Local services in Hartsville

When I arrived 15 minutes early, the receptionist “Alice” met me at the door and told me they didn’t open until 9:00, 15 minutes later. I stood there for a few seconds, then asked her if I needed to wait in the truck and she said yes. I sat in the truck, she opened the door at 9:02 and simply gave me a thumbs up. When I went inside, she asked me how I was, I told her I was a little concerned about my visit. She said she knew something was wrong because I was being “sassy”. I was FLOORED! I told her I didn’t think she should be talking to clients that way, and she acted as if she didn’t care. I said I might just leave, she said OK, but Brittany is getting ready to see you. Even though I thought that was terrible customer service, I stayed anyway. I waited another 5 minutes or so and Brittany came to get me. My meeting with Brittany was very good, excellent patient care! When I left I was polite to Alice and she was polite to me. NOTE: the sign on the door said open from 8:30-5:00, and they should change the sign if they didn’t want anyone inside before 9:00. I don’t see any reason why I couldn’t have waited in the lobby instead of getting back in my truck for 15 minutes When I left she had changed the time on the sign. Overall, I am happy and satisfied with the service I received...

I began my journey with Lifetime Hearing in 2012. Dr. Kirby changed my life for the better. I never realized how much of life I was missing until Dr. Kirby fitted me with my first pair of hearing aids. I could actually hear the water 💦 trickling from the fountain outside her Florence office. I’ve never heard that sound before. She is patience, kind, compassionate and understanding as well as ALL of the team members that she relies on to keep the other offices running smoothly and efficiently. I love Ashley and Tina. They always have a bright smile when you come in the office and are very attentive to the needs of the clients. They always make me feel welcomed and treat me like I’m their favorite (probably...

When I entered, I was immediately greeted by Tina and Ashley. They were both so friendly. I learned that Ashley is actually the hearing specialist. Tina chatted with me until it was time for me to go to the back. When I got to the back, Ashley guided me through all of the steps and answered all of my questions without fail. She even had a big screen TV on the back wall to be able to show me what she was talking about as she discussed it. After the tests were completed, we discussed my hearing loss. When she put the Beltones in my ear, I cried. Not only was I able to hear myself, I was able to hear Ashley as well as Tina on the phone down the hall. Can't wait to get my own set and to see these...