AutoPros — Local services in Havre de Grace

Sooo… I had quite a bit of electrical work done to my conversion van at this location. 2 batteries hooked up, an isolator separator, a vent fan, back up camera, and battery reader gauge.

Mechanic did a great job on hiding wires, labeling wires… I did however have concerns that my battery gauge was not hooked up correctly and voiced that to them. When they looked into it further, they said the separator was not working, so they replaced it and said it was fixed..

During the process of them working on my van it was accidentally damaged by their lift in 3 places, which they took full fault and stated they’d have it fixed. All of this was on a very strict time frame as I was currently living out of the van and they had to keep it multiple days over a months time to work on it.

They did not fix the damage themselves, but who ever they chose to fix it did a very poor job. Over spray and drip marks are clearly visible, mind you this is on a $75k Mercedes sprinter that now has a $25 dollar paint job on both sides. They also only fixed 2 out of the 3 lift mark spots, since they said they didn’t make the one in the front. I don’t have the time to waste to give it back to them yet again for the 4th time to have it fixed the right way, so I have just chosen to deal with it and learn my lesson for the future.

After all of this, I had the electrical double checked on it since I still felt as though it was not working as it was supposed to be, come to find out both my battery gauge and separator were hooked up incorrectly.. After Looking even further into it, we found fuses that were legitimately just electrical taped to wires instead of just adding the correct connectors.

It is not worth it to me to try to fight what I knew wasn’t right, but they swore was right, and the existing damage that they said they didn’t do even though it is identical marks from the damage they did take fault for and my van has not been on a lift prior to coming here for work.

I just feel as though they shouldn’t be advertising and agreeing to work on items that they are not familiar with or educated on. I am a nurse and I wouldn’t agree to do a cardiac surgery knowing I’m not a cardiac surgeon…

Sorry, but it’s a no go...

I was a faithful customer to this shop as I have been going here since they were in Aberdeen Harford County MD before moving to Perryville Cecil County MD.

I would not recommend going to this shop as they are playing extreme guessing games when it comes to fixing a major car issue. I have a 2015 Chevy cruze. I was having a engine light show up on my dash. Was told the code P0011(intake camshaft position system). I was told needed new (solenoids). And said I needed both sides done. The price for parts and labor comes to 500 dollars or so. I had no problem paying that and I got the work done that was told would fix my situation. As you can probably guess the light on my dash didn't disappear and the problem I was experiencing continued. (Loud rumbling when idle and driving). Went back for them to take a look and they hooked it up to test oil pressure. Mine was off by 4% my car is 7 years old and I was told I would need to replace my entire engine or prepare to get a new car. Something didn't seem right about this.

I always say go with your gut people!!! Always always get a second opinion. Because after getting a second option as well as doing my own research of other people who have had this issue. I went to a different shop and was told they only used half of the part as well as i did not need BOTH SIDES. The solenoids come with a sleeve portion that is suppose to be added and it wasn't. This why I wouldn't recommend. I dont mind if you are not aware of the problem but DO NOT use my money as a TEST TRIAL. Thats extremely unfair!! Will not be going back...

I cannot speak highly enough of our experience with Ron and AutoPros. Our car had been exhibiting troubling signs, and it finally refused to start at a rest area during our journey. In a state of distress, we reached out to several places, but Ron from AutoPros was the only one willing to go above and beyond to assist us.

Ron immediately arranged for a towing company to pick up our stranded vehicle and personally came to pick up our family of four. His dedication and willingness to help were truly remarkable. Once at his shop, it became clear that our car's issue was more complex than anticipated, and it was unwise to continue waiting.

Ron's support extended beyond mere car repair. Understanding our predicament, he provided us with valuable advice on alternative transportation options, including trains, buses, and car rentals. His patience and genuine concern for our well-being were evident as he ensured we had a plan in place before we left his shop and it was already way after his closing time.

Ron's exceptional service and kindness left a lasting impression on us. He is not just an outstanding auto mechanic but also a compassionate and caring individual. We wholeheartedly recommend Ron and AutoPros to anyone in need of automotive assistance. Thank you, Ron, for turning a stressful situation into a...