Brookshire's — Local services in Hawkins

Okay so since I posted this I've learned, it is possible that my instacart shopper pick the food up at a brookshire's in Tyler and brought it to Hawkins, even though that's really not what they're supposed to do. So this burnt food that I keep getting from brookshire's may not be from the one in Hawkins. So if the instacart shoppers are shopping like they're supposed to be it's supposed to be frim the local store, But I can't guarantee that.

Shopped with insta-cart at 7pm. 25% of my 15 item list was outta stock. No avocados. Only green bananas, no 4 packs of quest chipsx2(didn't have enough single bags to get 8), no plain rotisserie chicken(got garlic instead, it was burned black, used nonfood grade rubber band to tie legs, tasted like cooked rubber, not actually rotisserie but just baked), no cauliflower chips.

Last order same problem with quest chips, no usb cables, brown spot bananas only, rubberband used to tie the feet of my rotisserie chicken, that isn't actually cooked rotisserie style.

Shopper has to ask for 2 liter dr peppers everytime. Limited healthy options in the deli, limited options for low sodium items, tortillas kept in a different area than the rest of the bread. store has an "ethnic section" which incredibly racists to separate the foods, and top it off its filled with americanized versions of ethnic food, and not much else. (Old el paso.... get a rope.) But i know complaining does no good, its a small town and they have no competition, so customer service takes a back seat. Seriously they are not in business to serve you the customer, and if you dont like it, you can drive 30 minutes to the next small town where they don't care about you either.

Yes insta-cart can refund me money, but they are not the company responsible for creating the issues. Yes, sure they could have pulled the sleeve back to see if you were serving burned chicken, but why would they, most place known not to serve burned food. But putting that aside, I'm not looking for any compensation, i just want to not have to worry, or feel like i have to tip my shopper extra every time because they had to go above and beyond to get my groceries. When i tried to get a usb c cable from you, they stopped at another store on the way to complete my order. That's true customer service.

Ill update my review when my shoppers let me know that they are no longer having to ask for items every time. Ill add, normally i dont shop so late in the day, and the outta stocks, or not on the shelves are better but...

Update: 11/21/23 around 4 PM Helpful, personable, efficient, all smiles and kind are: Larry in the deli Macarlie on self checkout And that, Samantha B

Super chill individuals to interact with when you must at the Grocery. Much appreciated.

Original: I was in town visiting family for the 4th of July weekend. I made 3 trips into the store in one day (items kept getting added to our list). I had the pleasure of meeting cashier Samantha B. (I will assume there are multiple Samantha's because other name tags didn't have a last name letter attached). I asked her how old she was because her mannerism for dealing with the difficult customer in front of me was outstanding. I for sure thought that she was older than 16 years old. She was articulate, patient, kind and helpful with them. Then came me, there was an item or two that I could not find and she directed me exactly to where it was and allowed me to run very quick to get the item I was looking for. I didn't hold anybody up in the line, I had a lot of items going through the register. Please thank her again for me. Her kindness and upbeat personality was what I needed and very much appreciated. I made sure when I had to return in the same day I found her line. Samantha B definitely has management written all over her. She is an asset to...

Staff are personable and provide great customer service. This store offers "old school" customer-friendly service by offering to help take your groceries to your vehicle. The store is always clean. If you need assistance with buying lottery tickets or other items at the customer service counter, you may have a wait because a clerk is not normally present. The negatives about this store involves the quality of their produce and overall pricing. Be prepared to pay significantly more at this store than other organizations. With that in mind, it is unfortunate that their produce does not last long after purchase given their price point. Purchased strawberries that went rotten after two day...this was disappointing. Not many options for gluten-free vegetarians once produce is taken out of the picture. Overall the reason for the three stars is because customer service is top notch and you earn points towards gas if you're a rewards member. The pharmacy is not my favorite. You have to call to verify your prescriptions are there, even if the medical professional calls them in. Was told to come back because they weren't sure if the medication was on their delivery truck. Went back and it wasn't...