Cabela's — Local services in Hazelwood

First time hunter here, with a horrible experience at this location.

Called ahead to ensure they would accept my electronic foid card before I made the haul from IL to Mo. I was told over a long phone call that it would be accepted.

(Lost my foid in a car accident and when I called to file for a lost one I was guided to use this until my new one arrives. If I had a foid card printer at my house I would’ve used it, but I don’t and I’m in the waiting period for my one to arrive. But my foid is active and valid).

I showed up and bought a used gun. There was a lot of employees in the store standing by during the process because they never used the electronic service before. It required a call to the compliance team before I could make a firearms transaction. I was told that I would have nothing to worry about as far as the acceptance of the electronic foid card goes. I was ensured everything has been reviewed, acknowledged, and accepted.

Fast forward 3 days, I make another haul to the store (an hour drive) to pick the gun up and some other supplies. When I got to the counter I was told I was too early, and I happily shopped while waiting. I actually ended up buying another used gun at this time for my father. He had wanted this specific gun but the used one I purchased was all I could afford, and I knew he would still love it.

Fast forward another 3 days, when I arrive to pick up BOTH of my guns that have BOTH went through GROUPS of MANAGERS for approval that before I purchased was told that I’m in the green for. I’ve purchased these used weapons and it was made very clear there is no returns of ANYKIND on them. I’m met at the counter by an assistant manager that wouldn’t take anything less than what he thought was right. There was no form of identification that would’ve pleased him at this point. Wasn’t courteous, no apology for the time and money wasted, just a I’m right and your wrong attitude. I was even such an appreciative customer, I signed up for the dang Club Card before going to the pick up counter! But remember, I’ve already purchased 2 guns! And now I’m being told with no double checking, that I’m not getting my guns.

I then asked for a refund which they could not put back on my card, and was given a cash refund and was told they couldn’t help me further with fire arms. I have a feeling that after further investigation this individual will realize that not only can it be accepted, but if a customer is wrong, please just have a valid reason as to why I’m wrong and let’s work on understanding the entirety of the situation so we can figure out a way to get me right so I can get serviced and on my way, a reason besides just because you say so… At this point, it just wasn’t professional. I can handle a 15 trip inside a store turning into two hours, but because of his attitude and the way he made my experience I will never deal with him as a gunsmith/gun broker again.

I’m a 28 year old that’s trying hard to get into hunting, it’s a lot to learn and employees like this turn what would’ve been a life long customer away from your store. I’ve heard a lot about the owner of this company and I believe he will make this right, but until someone does something about this experience I’m leaving this bad review up.

I should add, this is one bad Apple. Everyone else I interacted at the store with was extremely helpful and courteous including everyone at the...

I'll never be back to any Cabelas, as they do not understand the law for gun purchases. I was denied purchase because my address on my ID isn't up to date. I explained my address on my driver's license doesn't match my current residence all while also presenting my hunting license and trying to explain that I had other documentation. The Cabelas employee was clueless and kept saying I need a voters registration card (which I didn't have and I don't need to provide it since I had my hunting license, another form of valid ID).

You have to put your current residence address on the 4473. Under federal firearms law, your current residence is simply defined as the address where you’re currently living. If you put an address on the 4473 that’s not the one where you’re currently living, that’s a federal felony. ATF Ruling 2010-6

You will need to provide your FFL with both a valid photo ID and a proof of residence. For most people, both of these requirements are fulfilled just by showing their driver’s license. But if your driver’s license doesn’t show your current address on it, you’ll just use that license as your photo ID and then you’ll need an extra government-issued document to prove residence (it doesn’t need to have a photo). Examples include a vehicle registration, voter ID card, hunting license, etc. (utility bills only work if the utility company is government run). Any FFL who won’t accept that is stupid, it says right on the back pages of the 4473 that this is fine. From the instructions on page 5 of the 4473:

“Question 18.b. Supplemental Documentation: Licensees may accept a combination of valid government-issued documents to satisfy the identification document requirements of the law. The required valid government-issued photo identification document bearing the name, photograph, and date of birth of transferee/buyer may be supplemented by another valid, government-issued document showing the transferee's/buyer's residence address. This supplemental documentation should be recorded in question 18.b., with the issuing authority and type of identification presented. For example, if the transferee/buyer has two States of residence and is trying to buy a handgun in State X, he may provide a driver's license (showing his name, date of birth, and photograph) issued by State Y and another government-issued document (such as a tax document) from State X showing his residence address. A valid electronic document from a government website may be used as supplemental documentation provided it contains the transferee's/buyer's name and current residence address.”

The attitude of the worker I dealt with was uncalled for and should undergo much customer service training as well as understanding the law when it comes to...

We have been shopping at the Hazelwood Missouri Cabela's since it opened it's doors at St.Louis Mills. It was a great store after they opened up. We know most of the staff by name and they also knew us by name and everytime we shopped there they treat us with complete respect and have been treated that way till recently when the latest new management took over, we have noticed that alot of the employees don't seem to be happy to be working there. The newer employees would rather not help anyone out unless it is an employee that has been working there for aleast the last couple years. That is sad due to there are only a few good employees left that truly know how to treat every customer that comes into the store, due to the good sales people know that there are plenty of other good sporting good stores that there customers can shop at, and they also know that there customers can also shop from there home on the internet for anything that you can buy at a brick and mortar store. The new management and department leads can not think past the tip of there nose, all they can think about is that they have all the power to disrespect any of there customers. This is the reason that we will no longer be shopping at the Hazelwood Missouri Cabela's Store and just to let the Main Corporate Office of Cabela's and Bass Pro Shop know that your leads at your Hazelwood Missouri Location treated us with complete disrespect and we chose to leave Cabela's and shop at a different store and we spent $2599.79 that we was going to spend at Cabela's before being treated with disrespect by one of your leads. Tell your leads Thanks for losing a sale of $2599.79 plus you can also thank another lead / manager for treating my wife with disrespect by stating that we most likely do not use our Cabela's master card when buying items in the store. This was also wrong, there was no reason to state that to another employee. We have spent thousands of dollars there and as of this point forward we will be shopping at other locations that would rather have our money and that can treat there customers with respect. I would highly recommend that anyone that shops at the Hazelwood Missouri Cabela's to shop someplace else unless they change there leads and also teach there leads how to treat there customers. If your corporate office would like to contact us for further information about who treated us this way and what was said, I would be more then happy to...