Public Storage — Local services in Hazelwood

Missy is is the property manager, and is NOT customer service oriented at all. I reported there was a nest of bees above my storage garage door, took 3 weeks, and 4 trips and complaints and had to go to a different location to get the problem fixed. On sept 1st I moved out of my unit, I was told I would get a refund in 2 weeks or less from the prepayment that was made on my unit. 2 weeks goes by no check, I called her and asked where the check was, she said she would loom into it and call me back, she called the next day to tell me that it was going to be another 2 weeks, I said thats not acceptable and that I wanted her to contact her manager to get it taken care of. I called today, 9-19-17 and asked her what the update was, as she was suppose to call me back last week, she said the check was mailed, I asked when it was mailed, then she said, there was a hurricane and it could be delayed, I again asked when it was mailed, and she said its in the process. I asked, has it been mailed? or is it in process? she said it was in process. I said you keep telling me a different story, thats when she told me I was being rude and she was going to hang up on me! I said Im not being rude, you're telling me a different story and back tracking as you're telling me this story. She again told me she was going to hang up on me, I said she was being a snowflake, and I hung up. On the 1st, there was an African American couple asking to see a 10x20 unit to get a visual, she said do you have a reservation? they said no, but an email was sent, she looked for the email and said she didn't see anything, but the person insisted that they just came from another location and that the location matter sent the email, so the customer had no recored of the email, but the customer again asked can she just see the unit, she said, well, you have to have a reservation to do that, the customer looked at me, and I said, all she wants to do is look at the unit, why can't you just show her the unit? Finally Missy said she would, but then handed the viewing to the guy that was on duty, and the customer said to me, that she asked, and was not going to set to see it, and then I told her to just show the unit and it was going to happen, why is that? I felt bad for the couple, I felt they were being treated unfair and racially judged, without merit. Then the couple was told to met in their car out back, I went to get the lock off my unit and the cop;le was still waiting, and they asked me if the guy was down at the unit and did they miss him? I stated the guy was still inside, they were in disbelief. I would NOT recommend this place to anyone, but if you do, thats your choice.

Update, I spoke to Dan, the district supervisor, he advised me he would call the main office to se where my check is, and when it would be mailed out, and contact me Thursday, Sept. 21st, or latest Sept 22nd, to let me kn ow the status, no call, I called left a message, no response, I called Monday Sept 25th, no call, back, I called again on the 26th, and asked for an update, NO CALL...

Corporate greed at its finest! I have a storage unit as well as a parking space (uncovered space along the fence line) at this location for a bit over two years now. Storage unit has been broken into twice. I have received numerous emails whenever there is a price increase with at least a thirty day warning. This past June I received a couple emails in reference to my stored vehicle being out of compliance due to a flat tire and expired tag. I proceeded to fix these issues and thought everything was resolved. I then took pictures of several of the vehicles parked around mine and the condition which they were at the time. I work out of state which is the primary reason for said storage. This month I go online to pay my bill only to find out that it has more than tripled for my parking space. I arrive home going thru my mail and see the attached letter. I’m a bit curious as to why I didn’t receive an email to this effect this time? Also curious as to the timing of this letter (7/26/23) exactly one month after being informed my vehicle was out...

This place is absolutely horrible. On 3/5/23 95% of my belongings were stolen. SHENITA called me stating my unit had been broken into. When I arrived to the facility my lock was completely gone (which means it had to be cut off) 95% of my belongings were gone. I ask Shenita how could this happen, and could she run the cameras back to see who and when my belongings were stolen. Shenita said the facility did not have cameras facing the units, only coming in and out of the facility. So I asked her to check the door code to see when the last time my access code was used and coincidentally the system was down. I AM FOR SURE THIS WAS AN INSIDE JOB. Whoever took my belongings had a lot of time to move my things. This is unethical and not right. I worked very hard to buy those things, and to have everything taken from me IS NOT OK. Playing with people...