AutoZone Auto Parts — Local services in Hempstead

Today I came in with a dead battery and wanted to get a charge and see what else I can do I was told to come back in two hours and when I came back it was two older men inside who I asked if they could check if my battery was charged and the battery’s charge was still weak I decided I’d just leave with the battery to get a new one and when I asked if they could help to put it back they told me the gentleman who put it in was on his lunch break and wouldn’t be back till 3pm and the current time when I asked was 2:20pm so I asked if there would be a way he could put it back in and he said he doesn’t like to work behind someone else work when all I was asking was for my battery to be put back in which I don’t know how to do he said I’d have to wait and I went out and tried to put it back in and came back to ask for help because I didn’t know what to do and then he began being rude about how he won’t put it back I had to leave and walk in again and ask him to explain why he couldn’t even try when it’s just a battery and that’s when he proceeded to be rude and noncompliant when I never escalated the issue and he dismissed and said he’d come out after telling me to go do it myself afterwards I asked for both men’s names and one gave me a name but they removed their ids so I don’t believe it’s a real name and refused to give me...

deserves 0 stars honestly. The customer service is a bust, they speak to me as if i’m a kid and they are forced to work here. They told me they had the part i needed for my car, and told me to go across the street so that the shop could take out my alternator, from there I was to walk back over to Auto Zone with the old alternator, so they could give me the new one with my warranty. Once i brought the old one back, all the worker were tying to find the alternator they said they had. After they couldn’t find it, I had to ask them what was going on and they were talking to me as if it was my fault . I had to get my mom to see what the issue was and they are having to get the part delivered whilst I wait here for about an...

Anthony is the old gentleman. This employee is unbelievable rude and severely lacks exceptional customer service. I came into the store for a simple light bulb. He acted as if he was not able to help me but immediately jumped go outside to help the customer who came after me. I’m not sure what the difference was between me and the customer after me but acting like you can not change a light bulb as an employee and man is insane. It took for another employee her name is Caydense she is so sweet and very helpful along with another CUSTOMER to help me which took less than 10 minutes. It is very sad how another customer is more willing to help me than Anthony who...