Northern Tool + Equipment — Local services in Hermantown

Thieves! I brought a lawn trimmer in for repair and they asked for a $60 deposit. Couldn’t understand that but after questioning the reason for it one of the workers said sometimes people don’t pick things up and it’s a disposal fee. Pretty lame. I brought it there because I thought it might be a warranty issue That would be covered. I had only used it about 10 times. The person in the shop said they would call me regarding the issue since I only paid $79 and didn’t want to put much into it. I never received that call but was called after it was repaired. It just needed a carburetor adjustment. For someone who works on these all the time it should’ve been a 15 to 20 minute job. I got billed for a full hour. $50. I then noticed there was a $10 shop fee. All that’s needed is a screwdriver. Maybe they had to go out and buy a new one😂. Oh wait maybe the charge was for a sheet of paper towel to wipe his hands. Anyway, the repair price came to the exact total of my deposit. Never ever going there again. Now I know why they want...

I spent extra money to have my log splitter assembled at the store, (which the manager highly recommended). They didn't bother to check the hydraulic oil bolt under the unit to ensure it was torqued to specs, and it slow leaked over the winter in storage, making a mess and obviously losing the hydraulic oil. The store manager was given a message to call me, and never did. I had to call the store again to get him on the phone. The store manager's excuse was "we don't tighten the bolt". Well that's just great. When I paid to have the machine assembled, I expect that machine to be problem free. This is shoddy, sloppy work from a company that refuses to acknowledge their part and make it right. They did send a replacement bolt, which was not the...

Normally I am very happy with this store but I was upset enough after leaving this location the last time I will probably shop ACME Tools instead. I had an issue with a sprayer so I called Northstar and the guy was super great. He determined the pump was bad and under warranty. Said I could go to the store and they may have one to swap it out. I went to the store and no one wanted to help me. I literally got bounced between 5 different people. The Manager Craig was unwilling to help me or his employees. I was told since they didn’t have it in stock I would have to pay for a replacement. As soon as I left I called and they had a replacement sent out, I got a tracking number in less than an hour. In summary the store sucks at...