When we arrived we expected a wait, they said it would be about 30 mins, so they took our cell number and said they would call us when the table was ready. After 45 mins my daughter went to ask how much longer and they said they tried to call, but there was no answer, yet no one ever called, but they did get us in right away. After we were seated it took approximately 20 minutes for anyone to even acknowledge us at our table, and the only reason someone did was because a sever cleaning the table behind us, heard me say something to my daughter about no one coming to the table. She took dishes to the back and came to our table and asked if anyone had helped us, and told us she would if our sever didn’t come help us in a few minutes, and we thanked her. It was 5 minutes and a sever did come to take our drink order and said he’d be back in a few minutes. We did not see him for another 20 minutes. He dropped all but one drink off which he came back with in a few minutes, and took our food order. The sever told us we might not see much of him because he was severing a party of 30 and another server would bring our food out when it was ready. The food took over 30 minutes to get. I wasn’t so upset about the timing for food as the fact that my food, eggs Benedict, was cold while everyone else’s food was at least warm, but their American potatoes were hard because they weren’t cooked long enough, which is probably why I noticed others around me had not eaten theirs either. I tried to tell the guy that bought the drinks we ordered when he dropped the food off but he ran off after he took the drink order for drink refills. When he came back with the drinks and he went to put the drinks down he spilled them on my daughter and laughed, did not apologize at all, but said at least she’d cool down…I guess the response would have been ok had he at least apologized. So in his hurry to clean up, my attempt to tell him about the food was lost. At this time I just wanted to leave, so I took my grandson, who also had enough of the sit and wait that we’d been in far too long, and went outside with him. Our original server did come back with the bill and boxes as I was leaving. To say I was extremely disappointed is an understatement. I can’t say I will return, let alone recommend the place, considering it was a disaster from the point of walking into the building. But on a good note my daughter had said the scrambled eggs were the best she had ever had dining out.

This was the Canal Park location, not Hermantown.