Olympic Fun Center — Local services in Hermitage

Tonight my daughter went to Friday night skate at the Olympic fun center which she has done numerous times before. She NEVER wears skates when she goes and has NEVER had issues before. She goes to hang out with friends since it’s basically the only thing to do around here. She has had 3 surgeries on her arm and was told by her doctor that if she breaks it again he might not be able to fix it. Because of this she is NOT permitted to skate. A couple of the workers had individually approached my daughter and told her she had to wear skates so she explained to them the situation and they were understanding. Then another employee approached her and said she would have to talk to someone else to find out if that was acceptable. The person that approached her next which I’m assuming was a manager made my daughter show her her scars on her arm and said they weren’t “new” enough and she’d either have to put skates on or leave. So my daughter called her Dad to come pick her up. When he got there he asked where is it posted that they have to wear skates and they said they didn’t know if it was. He then tried to talk to the manager who refused to come out and talk to him. I am so disappointed in how unprofessionally this was handled.

UPDATE: I just got off the phone with one of the owners Dawn Smith who was VERY RUDE! She tried to tell me that this has been a rule for Friday night since June of 2020 and there are NO EXCEPTIONS. I explained to her that my daughter has been there since then and was not made to wear them she then preceded to tell me that was a lie (😂) because they've been enforcing it since June. I then questioned her regarding the rule. I said if there are NO EXCEPTIONS to the rule then why was my daughter made to show someone the scars on her arm why not just tell her to leave and explain there are no exceptions to the rule. She's 13 the staff should of NEVER put a minor in that situation. After arguing with her for a good 15 minutes she then tried to tell me my daughter refused to leave (😂). Funny how going over the situation numerous times and NEVER mentioning that she waited till she had no ground to stand on to try and turn it around on my daughter. Seriously?!?! So if she refused to leave then why did she call her Dad crying to come pick her up?!?!? Her solution was to talk to her staff on how it was handled. To find out how involved the owners were I showed my daughter a picture of the owners that I found on Facebook and asked my daughter if she recognized them. She did indeed recognize Dawn Smith as the woman who made her show her her scars. Who’s the...

Absolutely awful experience. I took my two nephews to play Laser Tag with my wife and sister-in-law. From the very beginning, it was a bad experience. The staff was rude and unorganized. No employee was working the laser tag so each time we wanted to play, we needed to hunt someone down. After each game, the employees would run off and say they need to find someone else to run the game.

That would’ve been something I can understand. What I cannot seem to grasp is the complete unprofessionalism of THE OWNER. A short, middle-aged bald man. My nephew asked him if he was allowed to enter one of the play areas & instead of responding in a kind manner, he sarcastically said, “Well obviously. If it was here, why wouldn’t you be allowed to go in there?” I thought he was a regular employee, so I responded and said, “I don’t think the owner would appreciate you talking to paying customers like that.” He responded, “I am the owner.” I was in complete and utter shock. That was it. I spoke with my wife and sister-in-law and we all agreed it was time to leave. On the way out, the owner was standing by the door smiling. I said, “You just lost a customer.” He said, “Well maybe you won’t be welcome next time.” My sister-in-law said, “Well that is fine because we won’t be coming back.” He yelled, “Good get out!” (As we are already on our way out the door). After hearing a strange man yelling at his mom, my 7 year old nephew said, “Don’t yell at my mommy!” And the owner looked down at my nephew, back up at us adults and yelled, “GET THE F OUT!” I honestly couldn’t believe THE OWNER was screaming curse words in a children’s establishment. My nephew cried on the way home because his time was ruined. I told the owner I would be writing this review and he said, “I don’t give a sh*t.” So here it is.

I advise everyone to avoid this establishment at all costs. There are better places to enjoy the day out with your children. The lack of professionalism...

Very unfriendly staff. I attended a birthday party with my children and we accidentally arrived 20 minutes early because we thought the party was earlier than it was. No big deal, that was my mistake. We just sat at a table. But the staff stalked us the entire time making us very uncomfortable. They would talk about us into their microphones while looking right at us. Then we were asked to leave because they thought we were there from the last session. I told her we were there for a party and she asked me why I didn’t check in. When I arrived there wasn’t anyone at the check in desk. And the entire time, staff followed us around and watched us. I was with 2 other parents and they were treated the same way. They stopped us and told us not to bring drinks to a certain area. Which is fine, but that area was loaded with drink bottles and cups and those people were not stopped. The same staff member was also just standing around on her phone taking selfies with other employees. I ordered food and waited 10 minutes and the lady would not give me my food until I showed my receipt even though she was the one who rang me up. My children and I were singled out all night. The way they go about telling people rules is very rude and inappropriate. One employee even grabbed my sons arm. We felt like criminals being there. I Will absolutely never return. My child was not even allowed to sit and have a drink without skates on. She was about to rock climb and sat down for a drink and got singled out meanwhile a child next to us had no skates on...