Pickers Palace Bin Store Hidalgo — Local services in Hidalgo

I had become a new customer of this place recently, due to the great selection of products. My first purchase was a bit chaotic trying to pick it up, but in the end it worked out. The next few purchase went smoothly. Unfortunately, the last purchase was turned into a terrible experience by KARINA, who stated she is the manager. Her customer service skills are lacking to say the least. She told me I couldn't leave the business until I verified every item and made sure they worked. I asked her if I could verify the items as I loaded them into my vehicle, she said no because she couldn't see what I would be doing. I had over 50 items. I told her I had been allowed to inspect my items at home and was afforded 3 days to return damaged items. She replied things have changed and I couldn't do that anymore. I told her if that was the case, I would no longer purchase items, she simply said okay and those were the rules. Hadn't had any issues till now. Thanks to KARINA, I will no longer be doing...

The experience that I had was criminal . Literally I bid on several items and won closed bidding on items and then for no reason but a review from another auction house that said I didn't pay for an invoice that was paid they canceled my account mid auction and stole the items I already won. That was illegal just to let his or her own associates take my winning items for the less than top bid. Good faith is not a reasonable assumption to this auction house it seems but I will give them the opportunity to make it right. So far they stopped answering phones after they promised to call me back after she spoke with the owner . N9w I'm getting the run around so I'm fixing to start filing charges of fraud and theft if they continue to go this route. Completely unprofessional. And criminal Brandon D robbed and ignored for their fraud to take place.! I have all screenshot and calls recorded for proof if anybody would like...

After being a consistent client for a while now and spending thousands of dollars with them they decided to block my account over an unpicked item worth 2 dlls that is already paid for . I call them and asked for my account to be unblocked since im planning on buying more and picking up everything on that day . The employee was polite and courteous not upset at the employees there but she just stated those are the rules and did not care to ask someone higher . Losing a client over a 2 dlls paid item is their loss. Why would they want me to drive 35 minutes to pick up a 2 dlls item just to unlock my account ? I even told the girl to discard the item in the trash and remove my block as if I picked it up. She Declined . Well it just feel like mediocre rules but hope this help people see this company does not value...