TruGreen Lawn Care — Local services in High Point

A total nightmare. We had their service about 3 or 4 years ago. We switched from weedman (who was working wonderfully) simply because we had a 2nd child and were given a lower quote for services. After several applications for weed control our grass actually got way our of hand worh weeds feeding into our flower beds making them almost impossible to keep up with. I requested the next application when I would be home to speak to the gentleman caring for our lawn. He didnt rake anything I said seriously and blamed our weeds on our neighbors grass and saying they were blowing their trimmings into our yard(which theyweren't, they bagged theirs and set them on the road as we did). When requesting to have the now overly weedy flowerbeds added to our care plan we were told we would just need to use round up ourselves to manage it. After almost 6 months of service we cancelled with our lawn looking horrible. We had an irrigation system that wasnt worth running bc we couldn't get the weeds under control. When we called to cancel they made an attempt to service us again a week AFTER cancellation. Our back gate was locked so they only sprayed the front yard and called it a full service of a quarter acre and managed to bill us. When I called to handle this they offered to remove the payment (customer service via phone was actually wonderful that particular time) but we went ahead and took care of it anyway since they did treat part of the yard. I was so frustrated with service I said I would never use them again nor would I refer them. We kept receiving info and it would just upset me at all the money we wasted for them to ruin what was a pretty nice yard when they arrived. (1 year old sod treated by weedman prior to which looked great) The account was in my husband's name so I had him call and remove us from their mailing list. We lived in a neighborhood where soliciting was not allowed yet kept getring the stupid door hangers...like once every couple weeks, I'm sure they thought look at all of those weeds they need a care provider...all of those weedsTHEY allowed to encroach and take over our beautifully sod and landscaped yard. Six months ago we moved and yep, you guessed it have now started receiving their junk mail at our new address. We do need a weed prevention here and I will be calling weedman to set that up. Beware of this service. If you use them be firm or you might as well just throw your money in...

I saw all the bad reviews but I am a firm believer that you never really know until you try yourself. I really wanted things to work out because I would have loved to have posted something positive but it did not really work out. We just finished our 3rd service. The first two seemed good. Guys came and spent time spraying and hitting the entire yard. This last time the guy came and just zig zagged around the lawn with some pellets in a whirly bird for a coupe minutes and b-lined it back to his truck. No way he got the entire lawn. Watched him on our security system and he was kicking the whirly bird to try and get the last few pellets out well before he was done, so he pretty much faked spreading pellets out. I called customer service and told them and they said someone would come out to do it right. A couple days later someone else came out and was just sitting in the driveway. My wife walked out and asked if she could help him and he just said he was told to come to house but was not given a reason. She told him that the last guy did not do a good job and the guy responded that it was up to the trained tech to decide what services are needed when they arrive. Why am I paying for a complete service when there is a chance it wont be preformed because the tech seems to think he knows my lawn so intimately when its the first time he has been there? He was supposed to do the liquid spry like the first couple times but instead he brought that whirly bird out and ran around a couple minutes and left. He had the thing spread so far out he probably did the neighbors also. After he left I called customer service and told them I wanted to cancel my service. They did everything they could to keep my there but finally they gave up and canceled my account. I paid for the year up front so I am waiting for my partial refund. Hopefully that comes soon or I will be back on the phone. Was really hoping for a great lawn but it just never happened and nothing they did seemed to...

I signed a contract in September 2020. It consisted of 9 visits/services over the following 12 months. I was assured that all services would be guaranteed and if I wasn’t satisfied they would return and reapply. From the very beginning their communication was beyond horrible. The person that generated my contract was never available. To this day I’ve never had a conversation with him. And when I asked about his status I never received an answer. One of my main purposes to contract with TruGreen was for aeration and overseeing. The section of our yard that we had contracted is 36,000 sf. They spent 20 minutes plugging and seeding. It takes at least 3 hours to properly perform that service given the moisture content of the yard on that particular day. The results were basically nonexistent. That service was performed on 10/9/2020. It took until 2/22/2021 to have someone actually look at the problem. They admitted that it wasn’t properly done but nothing was ever done to rectify the situation. When I called to complain I was told that they were tired of me calling. The remaining services were poorly done and the communication continued to be horrific. They couldn’t even properly apply weed control. I recently canceled my contract. Within a few days I received a call and was told that I could receive the same contract that I previously had for 50% less and that my service would be greatly improved. I stated that they should first stand behind their guarantee and rectify the current problem. I was told that they couldn’t help me with that. As I politely explained our past experience they hung up on me. I assume they weren’t interested since there was nothing for them to gain. That seems to be their business model. Bottom line; they are about production and certainly not concerned with customer service. They may respond with a coherent response but don’t be fooled. If you want professional and focused lawn care find someone who actually has the...