Hagan Ace Hardware Inc. — Local services in Hilliard

Everyone says hello but no one offers to help you. They just point to where you need to go. That's not very helpful when you are trying to find the right size nuts and bolts and not familiar with the layout of the shelves. I am used to the small town hardware workers taking you to where you needed to go and then actually helping you make your selection. Also had an older woman come back to where we were struggling to find the items, just to make sure that we weren't stealing. She was pretending to rearrange things just to stay in our aisle, when we moved, she did. I understand the need for loss prevention but jeez! I even asked her if she knew where the wing nuts were and no, she didn't. She pointed out the collapsable dry wall hangers! Will try Callahan for...

Everytime I go in there then Anthony is always there to help. From fixing the brake light cover on my jeep to making keys, changing the battery in my key fob, mixing paint (lots of paint), helping find the right yard tools for my sons Christmas, the list goes on and on. He goes above and beyond. Not to mention his info commercial skills . He gets my husband every time. He always makes him buy something.But he always has a smile on his face regardless of how his day is going. Ace has our business because of all the friendly staff...

This place has it all! The staff should receive awards for their customer service! I've always trusted Ace Hardware, but there is simply something different about Hagan Ace Hardware stores. Something special. Especially their Hilliard store. Perhaps it's the personnel that work there, and their friendly professionalism. Or perhaps it's their low prices for quality hardware. Maybe the small town feeling. Who knows? But, I like it, and I will continue to use Hagan Ace for all of my hardware needs. Especially the Hilliard...