Franklin Equipment Sales — Local services in Hilliard

I went a to place a parts order, sales counter individual, he waited on me, he suppose to be the professional, this guy don't know any more then I do, he has no customer service skills, was very rude and gave me a part for a front wheel assembly, when I was asking for back wheel assembly, he got scarcastic with me because he knows he gave me the wrong part, but I was able to make it work. I will never by anything there again, I was better off going to Jacksonville, but the customer service I received from this individual was no reason for it, he just got mad at me because he knows he was wrong. I was planning on buying one of their tractor in the future, but I rather take my business elsewhere where you get treated with respect. I was told don't go by them being an authorized dealer for your brand, if they don't sell your brand in the store then don't buy parts, go to a retail that sells your brand in their store, they would have more first hand knowledge of your equipment, so I recommend that if you have a Toro go to cassate Ave dealer, if you have Murray, go to mcstephens oncassat& San Juan, this place I went to is STL name brand, so I recommend to go where tbey physically sell your brand, this guy I dealt with happen to be the owner son, so awhe get way with being unprofessional, I will never step in that place again. My neighbor was planning on buying $5000 plus machine there, but after I told him what my expierence was, he decided to go to Mc Stephens, they treat you with respect and more professional, more knowledgeable. To the owner son, you just cost your company $5000 plus dollars and plus a future tractor sale from me, just for being unproffessional, sarcastic, keep up the good work, hope...

Purchased a Stihl MS 170 chainsaw recently here. Great product and excellent customer service. The technician serviced the new saw before I left and had it running to be sure all was good. After using this saw repeatedly I am 100% satisfied with the quality and workmanship of Stihl products. Plus, Franklin Equipment Sales services what they sell, so if any problems or questions arise, they are there to help. Can’t beat that. Overall, a great chainsaw for the money, and customer service from people who care about their customers’ satisfaction. That type of commitment is hard to...

2021 - I now have a Toro zero turn that Franklin’s keeps in top shape. They are always friendly and informative. Seasoned or a newbie, everyone is treated the same - like family. 2019 - I have an older zero turn. Called 2 other shops. 1 was pretty rude and the other kept me on hold for a while. Franklin was very helpful. Put my mower in their system so I can get parts easily later on also. Worth the 20...