Iron Peak Sports & Events — Local services in Hillsborough Township

RUSHED,DISORGANIZED,IMPERSONAL,NOT SPECIAL

-Communications leading up to the party involved me chasing the Birthday Coordinator at IP via email/vml.I emailed and left a few vm over a couple weekdays.I should have trusted my gut when on not just 1 occasion,but on 2 separate occasions when I finally got a hold of the Birthday Coordinator,she told me "OH,I was just going to get back to you.Things are so busy here!" Yes,she repeated the exact same phrase on separate occasions.RED FLAG!

-Balloons were not setup in the party room upon entry.The room was dirty (food,random streamers on the floor,etc.) from the party that just ended minutes ago.I had to ask 3 times for someone to setup balloons.

-No dedicated party host.Had to go to the front desk , the individual there had to find someone in the party team.The Birthday Coordinator only works M-F, I guess not during events. There should have at least been someone assigned as a party host.

-All parents confirmed they submitted the IP waiver within the last few weeks.Half of the children's waivers were missing in their system.They couldn't even find my daughters' waivers which I know 100% were just submitted.I knew something was very wrong when they said they would reboot the system!It didn’t fix the issue.Activities Ninja/Rock Climbing were set to start at 4pm.It wasn't until 4:20pm that the activities actually started.Activities starting doesn't mean that the activities have started because the kids need to get harnesses on for rock climbing.This was frustrating because all of the children's names were provided about 2 weeks before the event.The Birthday Coordinator at IP made it a point that we must provide all the children's names who are attending so that they can pre-check the waivers.She clearly did not do this pre-check.She was specific that no one would be able to participate in any of the activities if there is not a current waiver on file.After messing around with the waiver system for 20 minutes and my wife scrambling to try to enter waivers for the children on behalf of other parents using her phone(!),the system was still struggling to work so the staff just said,"they can all go in but just make sure they don't get hurt".So at this point I'm thinking they are going to have them go 20 minutes extra for the activities perhaps ending around 5:20pm.Nope!5pm sharp activities ended and I know there was no other event planned after so they only got 35 minutes of actual activity time because of getting harnesses on & the waiver mess.

-Ninja/Rock Climbing spaces are not private.This creates contention.There was no staff help in terms of any obstacles.The staff assisted to get the children fitted for harnesses only.They explained that the children were not supposed unclip/clip anyone else due to safety reasons however this was not monitored and not followed by kids in another party.Scary!Several ninja obstacles were too high for the children to be able to reach.There was only 1 foam step block children had to fight over.I asked staff for another foam step block and he informed me that they used to have another 1 but it broke.

Received final balance due email & received a generic survey request which was merely addressed with "Hello," Yes,"Hello".That's it.Nothing more than that.Not my name,nothing.Nor did I receive any follow up email or phone call asking how everything went.I understand now that my expectations are too high for IP.That says it all.I realize this is a generic sys gen’ed email but that is the icing on the cake.

IP has an opportunity to do something impressive to create awesome memorable experiences for kids.Our daughter's birthday party could have been so much better if someone actually put the time to plan.Perhaps a dedicated host might help,who may not be not a high schooler,and is compensated fairly.I mean no offense to any kids in high school,but it is understandable that they have no real motivation to go above and beyond.The truth is our daughters have had much more positive birthday party experiences at other locations at the same...

Iron Peak Review – A Fun and Clean Indoor Play Place with Room for Improvement I visited Iron Peak on a Saturday at 2:30 PM, and overall, it was a positive experience. Upon arrival, I was pleased to find ample parking, with a spot conveniently close to the entrance. The vibrant atmosphere inside immediately caught my attention, with lots of activity to engage kids and families alike.

The layout is well-organized, with the reception desk situated in the center, a lively café on the left, and several party rooms to the right. After checking in, we entered a sizeable arcade, which, while fun, is only included in the $50 per person, three-hour package. This feature is something to keep in mind if your child loves arcade games.

The facility offers a wide range of activities, including rock climbing, a ninja course, and archery, which are great for keeping children entertained. The place was impressively clean and maintained, a factor that significantly enhanced our experience.

However, I did notice a drawback in the staff's engagement. While the venue has a large number of staff members, most seemed more interested in chatting among themselves or checking their phones rather than assisting guests. The signage indicated that either parents or staff could buckle in the kids, but given the $50 per child price tag, I expected more active involvement from the staff. As a former business owner, I was disappointed to see this level of disengagement. I even mentioned to a supervisor that "if they have time to lean, they have time to clean." I observed this for an hour, hoping it was just a temporary lapse, but unfortunately, the situation didn’t improve even after the birthday party moved to the party room.

That said, I want to highlight two exceptional staff members, Ashley and (I hope I got his name right) Justin. They stood out for their professionalism and attentiveness, truly making a positive impact on our visit.

Despite some concerns, I’m still giving Iron Peak five stars because the facility is clean, cool, and offers a fantastic range of activities. With a bit more focus on customer service, it could be an outstanding experience...

This review is specifically about the boys basketball team/program. My son loved it because he was with a bunch of his friends, and with the large pool of players, they are able to group kids into their right skill level and have competitively challenging games against other teams around the state. However, 2 of my biggest gripes are that 1.) despite having a beautiful facility and thinking that you're signing up your kid(s) to use that facility, zero of their practices and only 1 of their games was actually at the Iron Peak facility, and for that game, you had to pay to watch your own kid play!!! ridiculous... and 2.) i don't understand why they don't give you the game schedule/time/date/location until a few days before the game. It is not unreasonable to expect that a group of teams across the tri-state coordinate their logistics and prioritize their facility schedules to have a set game schedule for the whole season finalized before the start of the season. I mean c'mon, we pay a ton of money to join this team (way, way more expensive than the local public township recreational team), so i think they could be more professional in their operations and prioritize this team/league's use of their facilities, especially since Iron Peak has a bunch of bball courts. Why can't we have any games at Iron Peak? Maybe cause they rent out their bball courts to other higher-paying...