Serenity Hair Studio — Local services in Hillside

It is with great regret that I leave this review, but I must say that I am quite disappointed on the way my request for a consultation has been handled. I had put in a request for a consultation, based on their availability and mine. After receiving confirmation of my request, I was surprised that a couple of days later , my appointment was changed by 45 minutes, without any communication with me, and then I was even more surprised when. It was changed a second time without a call to me for another date! How did they know I would be available? Disappointed, at the lack of communication I cancelled that appointment and made an appointment with the owner, hoping for a better chance of securing an appointment. This proved to be as equally disappointing since not only did I had to wait for at least a week to get confirmation of my appointment, which I eventually received, but only to receive a cancellation notice without as much as a phone call or an email explaining the why.

Customer service is of the upmost importance in order for a business to succeed, and new clients are necessary for a business to grow. You could have the greatest gift and talent, but without the proper focus on your clients old and new, a business is doomed to fail. Thank you for Keeping me from wasting my time patronizing your business, somebody else will benefit from having me as a...

I had an incredibly positive experience at Serenity.

Main points: extremely skilled at short cuts for natural curly and processed hair, attentive listening, and very reasonable pricing for the services.

I have curly (3B) hair, with a short pixie cut. I came in looking for a trim and color. Raijona, the owner, cut my hair dry, without me even asking! This is VERY rare for most stylists, who normally charge so much more if you ask for a dry cut. She cut my dry hair with shears in under 15 minutes, and the shape came out BEAUTIFUL. She then worked with me to find a color I like, washed and colored my hair, and even styled it with light heat and product. My look can be extremely fashionable and fancy with a little heath and product, or relaxed and curly with a really great shape. Thanks so much to Raijona and her team...

I just started going to Serenity Hair Studio. I wanted something new and different. I’ve been looking for a black owned salon that can cut my hair. And let me tell you this salon did their thing. I loved my hair cut I loved how the stylist truly cares about hair care and growth. I went from not even caring about my hair to now coming every two weeks and learning about everything I need to to maintain my short cut. Not only are the stylist highly educated on hair but the atmosphere here is great. Tahneea and Raijona are great and their hospitality is too. I’m so glad I found this place. I’m now a regular and have been coming every two weeks. I highly recommend if you are looking for a beautiful transformation. They also do weave, hair coloring, and...