Brandsmart USA — Local services in Hollywood

THIS WAS BY FAR THE WORST EXPERIENCE I'VE HAD IN MY LIFE. NEVER BUYING FROM THEM AGAIN.

I was promised a delivery on 9/18/19 and the drivers went to the wrong building and left without delivering. Called costumer services 8 times. On September 13, 2019, I went to the Brandsmart USA to purchase a dryer. The store is located at 4320 NW 167th Street, Miami FL 33054. I purchased my dryer and was promised that the dryer would be delivered on 9/18/19. As it is, i was waiting too many days for the dryer. I decided to wash my clothes that afternoon because the dryer was supposed to arrive from 4-6 pm. At 6:00 pm no one had made any deliver or call to me in regards to the dryer. I decided to call costumer service to find out the status of the delivery. I had all the clothes washed and needed the dryer. Costumer service indicated that the delivery would be made by 7:15 pm. At 7:30 pm I had to call costumer service again because no delivery was made and no calls from the driver. Then they indicated that the driver was 5 minutes away. Shortly after I received a call from a driver saying they were in the condominium. I explained to him that I was standing outside and didn't see any truck. I had been standing outside looking out for the Brandsmart truck. The the driver indicated he was by the pool. I told him to please look for building L. Deliveries are supposed to be made to the doorstep. And I found it disrespectful that the driver asked me to walk all the way to the pool to look for them. I called costumer service a 3rd time to please contact their driver and ask them to deliver the dryer to the address listed and that I reside in building L not the pool. When I spoke to customer service they contacted the driver and he indicated they left because the security guard of the condo told them that they can't make deliveries at night time. This is the first time i hear of such thing, and I've lived in those condos since 2006. I explained to costumer service that I needed my dryer right away. I had all my clothes wet and that the drivers didn't make any attempt to deliver the dryer in my building. I was insulted by their response. They flat out said they couldn't do anything, driver left and the next delivery available would be on Monday. I paid for a merchandise that I couldn't even get on time as promised. I called costumer service another time and asked to speak to a supervisor. The supervisor gave me a hard time even to pull up the account and when I said he was incompetent he said "I'm hanging up" and hung up, with no regards for a customer's need. I had to call a 5th time and spoke to another agent. I explained to the lady that I needed the dryer to be delivered, at this point i was furious, frustrated and in tears. I couldn't understand why they wouldn't deliver, my condos are not gated and no driver even tried to come to my building. Basically they were lazy and wanted to finish their delivery route. I even walked to the pool house to see if any truck was there. Meaning if they tried to deliver, they left within 3 mins which is how long it takes for me to walk from my apartment to the club house/pool. I called another time to costumer service and spoke to the costumer service manager, Janel. I had to explain the situation a 6th time. And her response was that she couldn't help me and the delivery would need to be on Monday, September 23, 2019. I am traveling on Friday until Monday and I wouldn't be available to receive any delivery. SO i was stressing enough that I needed the dryer no later than Thursday 9/19/19. Bottom line i have no dryer, the worst experience I've had in 30 years with costumer service was with Brandsmart. They didn't care about the costumer's need. And due to their own negligence and incompetency I was affected to the point that I will not be purchasing from them again. I even indicated that I would be returning the item if I can get it deliver by 9/19/19 and the manager Janel said I should return it. What kind of costumer service is that? I was so upset to the point that I will make public...

After 20+ years of buying from BrandsMart, they have lost my business! I purchased a 75” and 86” LG TV from the Deerfield Beach branch. When we had a problem with the 86” TV, it was uncovered that the branch manager Neil Anello and his sales rep. Jonathan Ortega are engaging in fraudulent and unfair business practices. 48 minutes after I purchased the 2 LG TVs and left the store, the sales rep cancelled my order and issued a store credit. He then altered the price and added a $299 warranty to the 75” TV, to enrich himself, as they are paid sales commission on warranties. Then they forged my signature on the second receipt. I specifically told the sales rep Jonathan Ortega that I never purchase warranties and did not want any for this purchase either. I did not authorize the cancellation of my order, the store credit nor did I authorize the purchase of the warranty. My car’s journey log clearly shows where I was at the time the second receipt was processed (12.6 miles away) and my signature was forged. If it were not for the issue with the 86” TV, I would not have known of this fraudulent act nor would I have known that I have a warranty on one of the TVs. I advise everyone who purchases from BrandsMart to carefully review all their receipts as I am sure this a common fraudulent practice of BrandsMart. I am filing a complaint with the Office of the Attorney General and will post this wherever I can to bring this fraudulent and deceptive...

I purchased a set of pots and pans online from them that were on clearance with no defects listed at the best price on the net. They shipped them fast via Fedex and I had them in three days. When the package arrived I inspected it. It was an open box item and was securely packed with heavy bubble wrap around the cookware set box. All of the pots, pans and lids were in new condition and in their original packaging except one stock pot that had two small chips in the ceramic nonstick coating near the top where the lid contacts. I took pictures and contacted them by email. The customer service lady who replied was very professional and courteous. I had no problem getting a partial refund for the damage (they gave me exactly what I asked for after I pointed out that they couldn't replace the set since it was no longer available online and that the shipping would probably be more than the refund). The stock pot is perfectly usable except for the minor cosmetic chips and I am very happy with the set which is basically a previous years Cuisinart professional cookware set that used to retail for $250 but I was able to obtain at an excellent price due to Brandsmart. I can't fault a clearance outlet for not having perfect merchandise every time but what matters is how they handle problems. They definitely gave me a good customer experience and I recommend...