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Alice MartineauAlice Martineau

If you look at the reviews they are all old over a year and older. We went there on 9/29 and the owner was friendly enough. We took her card and said we would get back to her on 9/30 about the buffet in the back of the store. My husband took a picture of the price with the item name and the sticky note letting you know the dementions. When we got home we measured and realized it would be a good fit. We both agreed that the buffet wasn’t in the best shape the middle two doors didn’t close right and the wood or paint was chipping. I told him it would be worth $200, and my husband said go ahead and make the offer. All she could say was no. Now mind you the sticker on the buffet was $300 and above it it was $400 crossed out which usually means the piece wasn’t moving so they were reducing the price. I called the next day reminding her who we were and what unit we were looking at, she asked if it was gray and I said that I thought it was brown. I got the information from my husband and called her back. I told her the name of the cabinet, the dementions, and the price. She said she had to talk to her son and see which one it was. I said ok and she got back to me and said ok to the $200. I sent her the money by Venmo and confirmed a pick up time for Wednesday. Now I’m under the understanding that this is now my cabinet. She calls me back about a half hour later on a blocked number and tells me she can’t sell me that buffet for $200 because she has it online for $700. Well I went into the store and bought it, I didn’t even know she had a web site. I told her I was sorry but I bought it from the store with a sticker price of $300 and an agreed price of $200, which she was fully paid. Now all of a sudden she is saying she was confused she thought I was talking about the grey one. When I had already told her it wasn’t gray. The dementions on the one I gave her were 84” long and 31 1/2” tall. The gray one she was referring to was about a foot shorter and a foot taller (this is a guess but a good one since I did not actually measure the gray one and only saw it once) and we told her the name and color of the unit when we agreed on the price. I called my husband and he sent me the photos he took the previous evening. I paid in full and scheduled a pick up time. That cabinet was sold to me and I purchased it it in good faith. Now she is telling me it’s online for $700 and she isn’t selling it to me. That she was confused that she was in her car (yet when I spoke to her on the phone she said she was out of breath from walking around) and had to talk to her son. Which she did before I paid for it. He told her the $ amount had been changed. So he had the right cabinet. And it wasn’t gray. But she pretty much accused myself or someone of changing the price except the price that was scratched out was $400 not $700. She was adamant that she was selling it for $700. Tells me that she already has a buyer online. (That’s how Facebook got involved) I told her to call the police because I was leaving with my cabinet because now I was at the store where she actually again accused us of not seeing that the sticker didn’t belong to that unit because it was now curling. I laughed and told her that she or someone in the store took off the sticker and showed her the sticker in the picture and it clearly was quite attached. She yelled to her son asking if he had lifted the sticker and thankfully he didn’t lie, and said yes he did. I told her that I was taking the cabinet that was fully paid for and she refused to let me take it. I told her to call the police once again because I thought I would be protected by them. My attorney had let me know that we had a binding contract. But she lied multiple times saying she was confused, when her son told her which cabinet it was before it was even paid for. The police were angry with me telling me it wasn’t my cabinet. I’m the victim not the store owner. Because she said she was confused. She’s owned that company since it opened, and was confused, please she knew exactly what she was doing.

Debbie FedorchakDebbie Fedorchak

Great friendly service! Great prices! They go above and beyond to make your furniture shopping an exceptional experience. They deliver with a smile to suit your request. I would highly recommend the Underground Vault if you need furniture. You can shop online. They post pictures of their huge inventory and prices. Furniture stores can’t get deliveries on what you want for months. If you like what you see online, go check it out and have your new furniture or almost new furniture really fast!

Lorella CantosLorella Cantos

We met Maria and her family in the fall hoping to find the perfect couch and we did exactly that. She has curated a beautiful collection of things and we instantly fell in love with our feather down couch. She was incredibly fair with the price and was even gracious enough to make a deal with us on that gorgeous silver lion & globe you see in the background. We are still slowly moving in as we travel a lot, and look forward to seeing her again soon for more furniture finds :)

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Reviews of The Underground Vault Used Furniture Warehouse

4.3

(95)

1.0

1y

If you look at the reviews they are all old over a year and older. We went there on 9/29 and the owner was friendly enough. We took her card and said we would get back to her on 9/30 about the buffet in the back of the store. My husband took a picture of the price with the item name and the sticky note letting you know the dementions. When we got home we measured and realized it would be a good fit. We both agreed that the buffet wasn’t in the best shape the middle two doors didn’t close right and the wood or paint was chipping. I told him it would be worth $200, and my husband said go ahead and make the offer. All she could say was no. Now mind you the sticker on the buffet was $300 and above it it was $400 crossed out which usually means the piece wasn’t moving so they were reducing the price. I called the next day reminding her who we were and what unit we were looking at, she asked if it was gray and I said that I thought it was brown. I got the information from my husband and called her back. I told her the name of the cabinet, the dementions, and the price. She said she had to talk to her son and see which one it was. I said ok and she got back to me and said ok to the $200. I sent her the money by Venmo and confirmed a pick up time for Wednesday. Now I’m under the understanding that this is now my cabinet. She calls me back about a half hour later on a blocked number and tells me she can’t sell me that buffet for $200 because she has it online for $700. Well I went into the store and bought it, I didn’t even know she had a web site. I told her I was sorry but I bought it from the store with a sticker price of $300 and an agreed price of $200, which she was fully paid. Now all of a sudden she is saying she was confused she thought I was talking about the grey one. When I had already told her it wasn’t gray. The dementions on the one I gave her were 84” long and 31 1/2” tall. The gray one she was referring to was about a foot shorter and a foot taller (this is a guess but a good one since I did not actually measure the gray one and only saw it once) and we told her the name and color of the unit when we agreed on the price. I called my husband and he sent me the photos he took the previous evening. I paid in full and scheduled a pick up time. That cabinet was sold to me and I purchased it it in good faith. Now she is telling me it’s online for $700 and she isn’t selling it to me. That she was confused that she was in her car (yet when I spoke to her on the phone she said she was out of breath from walking around) and had to talk to her son. Which she did before I paid for it. He told her the $ amount had been changed. So he had the right cabinet. And it wasn’t gray. But she pretty much accused myself or someone of changing the price except the price that was scratched out was $400 not $700. She was adamant that she was selling it for $700. Tells me that she already has a buyer online. (That’s how Facebook got involved) I told her to call the police because I was leaving with my cabinet because now I was at the store where she actually again accused us of not seeing that the sticker didn’t belong to that unit because it was now curling. I laughed and told her that she or someone in the store took off the sticker and showed her the sticker in the picture and it clearly was quite attached. She yelled to her son asking if he had lifted the sticker and thankfully he didn’t lie, and said yes he did. I told her that I was taking the cabinet that was fully paid for and she refused to let me take it. I told her to call the police once again because I thought I would be protected by them. My attorney had let me know that we had a binding contract. But she lied multiple times saying she was confused, when her son told her which cabinet it was before it was even paid for. The police were angry with me telling me it wasn’t my cabinet. I’m the victim not the store owner. Because she said she was confused. She’s owned that company since it opened, and was confused, please she knew exactly what...