Spa at Ross Bridge — Local services in Hoover

This Spa has a nice set up but my first time going was horrible. The staff was nice and forgetful.My tour guide was Darlean and it seems she was In a hurry and ready to get off. She forgot about me twice. She sat me in the women's lounge after my tour. She gave me slippers to put on offered me a drink and never gave me my robe to dress out in. She came back 15 mine later to ask me what did I want to drink and she apologized saying she forgot about me. I told her what I wanted and she came right back. After a few sips and still waiting on her to come back with my robe, I went to sleep bc it was nice and cozy in the lounge. I woke up 30 mins later and went to find her to get my robe and she apologized once again. Oh and to mention the Sauna wasn't working and I really wanted to enjoy being In a Sauna for the first time. After getting my robe I showered and got into the hot tub. After sitting in the hot tub for about 10 mins,it was okay untili turned the jetter on to get back in. Lord knows I should had never done that!!! When I got back in Gunk started coming out of the jetters and it started to smelling like a Seafood Boil in there bc apparently most women don't shower before entering but it stunk really bad. I showered for so long trying to get that awful smell off of me. I had to throw my swimsuit away. I don't think that smell would have come right out after washing it. My massage was okay even tho he spent most of my session fight with some tape on bags he put on my hands and feet during my massage. I really feel that going to this Spa was a waste of my Time and most of...

UPDATE: A few days after posting this review I did hear from the general manager and he apologized for my experience and promised when I decide to use my voucher to call him directly and he will make certain my visit is remarkably pleasant.

I waited a week before posting this review because I was very angry last week. I wish I could rate them higher because my spa experience was wonderful. I had a voucher for a free night's stay, booked through the hotel’s Room Controller. After my spa experience, I tried to check in but was told I couldn’t stay without surrendering the actual voucher unless I paid full price. Despite pleading that driving an hour home would ruin my sense of relaxation, the front desk person, Felicia, said it was hotel policy and there was nothing she could do.

From a chair in the lobby, I called the 1-888 number and was advised to ask for the general manager. He was off, but after pleading with Joshua, the front desk manager, he agreed to override the policy and let me stay. By this point, nearly an hour had passed, and I was so upset that I decided to leave. I immediately emailed Warren and Amy, who had issued the voucher and booked my reservation. I also left a voicemail hoping for an apology or explanation. A week later, I have heard nothing. I will be escalating my displeasure with Ross Bridge in Hoover, AL,...

A very expensive flop.

Booked a couples' massage to surprise my wife with a relaxing date night. We were both very excited, only to learn upon our arrival that for the hour before the massage we would be separated until the actual massage begins. Just what we wanted for our date night, to be alone in separate parts of the spa for an hour. I get the need to have separate men's and women's areas, but when you provide a couples' massage service, it would be nice if you would at least advertise the fact that the couples won't actually be spending any time together.

Then came the massage. Paid extra for deep tissue, but the actual massage was quite light and unsatisfying. I've gotten better massages from my wife without paying hundreds of dollars. And my wife walked out feeling worse than she felt coming in.

The facilities were available for another hour after the conclusion of the massage, but at that point we were just ready to leave; why would we want to spend another hour apart and alone?

All in all a highly anticipated and promising date night ended up being a great disappointment, and a very expensive one at that. Frustrating, underwhelming, disappointing, and expensive.

Facilities were nice though, and under separate circumstances I could see it being a more...