Clubhouse Restaurant — Restaurant in Hoover

Where do I start. Ordered with 2 different serves. One who couldn’t remember what we ordered. The other tried her hardest to rectify the ongoing issues. Took 25 minutes just to receive the drinks that were ordered as soon as we sat down. Then the salad received with kale that wasn’t broken down or massaged so that it wasn’t chewy. Changed that out for regular lettuce which they brought out naked without the topics. I assumed they wanted me to pick them off the kale and transfer to the romaine. But the steak, which came out cold was the biggest issue. It was cooked medium as I requested but had no warmth. So they brought another one out which was hot in temperature but cooked past well done. Manager comes over and her words after asking me what was wrong “well what do you want”. I started I wanted warm medium steak. She argues that it will be cold in the middle because it’s medium. Never have I had, cold medium steak. So in return, she brought me a reheat of what I had already sent back. Couldn’t eat it of course because now it’s chewy because of the reheat. We were given a $5 discount but with an attitude....

The Clubhouse provided a regrettable experience, the only positive of which was the entertainment value of its awfulness. There was no one at the host stand to greet us, and no one seemed interested in speaking with us when we asked if it was self-seating or not. Once sat, the waters came quickly, but our drink order did not. We overheard the server ask the bartender if he was working on the drinks, after which he complained about her ability to ring in drink orders. After the issue was corrected, we waited 20 minutes more for the drinks. When we received three drinks for two people, we understood the issues were deeper than two people with a disagreement about the system. We were in fact charged for three drinks, at three different price points. The food is definitely overshadowed by Brock's, the other full-service restaurant at the hotel. The chairs were made from some stretchy, sticky imitation leather, which made them a true pain to maneuver in and out of. Clubhouse is definitely not the ideal place to...

I’ll start by saying even though the restaurant wasn’t busy at all on a Friday night, there was a 40 minute wait. No big deal, went up to our room and came back down when they called us. The service was poor even with trying to manage how many parties were sat - everyone around us had issues with their food ranging from the kitchen just not making their items (they literally forgot someone’s salad) to things being overcooked. My mom ordered the chicken sandwich and I ordered the chicken wrap. I received COLD food, with chicken that resembled the frozen Tyson chicken fingers you can get from Walmart. A hotel THIS nice shouldn’t be serving cafeteria quality food for $17. Our server was nice but clearly this place has issues with food coming out wrong and late and the quality being so bad....