AutoZone Auto Parts — Local services in Hopkinsville

My wife came in today with a defective battery still under warranty with a receipt. Chris, one of the managers, was the person who lacked the professional courtesy and competency to help her today. While it is up to the acting manager to issue a refund, Chris lacked the necessary and sufficient skills to actually help an in-store consumer obtain any sort of help Chris actually had the audacity to tell my wife to have me call him if there was an issue. I fail to comprehend why a phone call from someone currently out of state was necessary to resolve today’s issue? My wife ended up taking the battery to another branch in Tennessee, to which a refund was issued via the same payment method used to purchase the battery. Problem solved.

At Chris’s request to call him if there were more issues, I attempted to call the same day, but he had left for the day. Therefore, I spoke to Jordan, who is another manager and asked him politely to hear my complaint. I stated the same complaints per this writing, to which he believed it appropriate to interrupt and speak over me. To finish my sentence, I it was sufficient to remove the ear piece from my ear and continue talking over him to finish my point that we would be contacting the district manager, who oversees the branch in Hopkinsville, as well as the store that actually has helped us in the past when the Hopkinsville location failed. Jordan kept stating that the store manager knows them and are good friends. Was this articulation to make me aware that nothing would be done about their level of professionalism? I fail to see how their relationship is relevant to their failure to properly address an issue in their store. After making that point with him STILL attempting to talk over me, I wished him a nice day and hung up the phone. I afforded him the professional and common courtesy of allowing him to finish his statements. Why then, could I not be afforded the same opportunity.

We will not be back. My best advice: If you have a return, go to any of the Clarksville locations. Those store managers have stated that they receive many complaints and resolve many issues that the Hopkinsville location...

Last night I was traveling from bowling green to Hopkinsville and my windshield wiper broke on the driver's side. I stopped at Walmart to get a new one and continued my journey to drop family off back home. As soon as we got to Hopkinsville the rain let out. I didn't know how to change the blade no matter what I did it just wouldn't fit. So I pulled into auto zone thinking they were open. Unfortunately it was 9:08pm n they had just closed. Let me tell you how God works. Dale and Jay saw me next door at the gas station and came to help me and my children before they left the store. After trying they realized the piece wouldn't fit. These Angels went back to the store and grabbed the correct wiper for my vehicle and put it on my vehicle so my children and myself could make it back safely. I can't thank these 2 men enough for the blessing they did for my family. There truly are good honest people left in this world with the most amazing hearts. After my tears of relief and gratitude we were finally on our way home safely. I can't thank those men enough who saw someone in need n sprang to action. We need more people like Dale and Jay in this world. Thank you from the bottom of my heart for what y'all did for me n my girls. Y'all will forever be...

I recently purchased a new phone that does not have earbud/earphones accessibility - I have to use Bluetooth to listen to "my" music! I went to a well known department store; told the young man in electronics that I needed a "Bluetooth Adapter for my car"; he picked out what I needed & I purchased it - IT WAS NOT FOR MY CAR; it was to adapt to headphones/earbuds & I'd already purchased Bluetooth Earbuds when I got the phone. So when I went into this AutoZone I wasn't really expecting it to be any different than the last time. BUT IT WAS GREAT... I went in & the young girl @ the front cash register spoke to me; asked me what she could help me with today; I told her what I was needed; she took me straight to a shelf that was filled with different adapters! She pointed out the 3 that were exactly what I needed; she then asked me questions about what my needs were; did I need it to have charging capabilities & stayed to help me choose what was gonna work best FOR ME. She was amazing; Thank you so much I can now listen to "my" music while driving!! I WOULD DEFINITELY...