Hamlin Modern Dentistry — Local services in Horizon West

I wish I didn't have to write this review, but people need to be aware. I've been coming to this place for more than 3 years, and I even brought my mom here, so this isn't a one time situation.

The front desk staff has provided one of the most unpleasant experiences I've ever encountered at a dental office, particularly James. He is always in a bad mood, and is short and dismissive - which makes you feel unwelcome, as if you're bothering him just by asking for an appointment. Please improve your attitude, James.

Then there’s the hygienist, David, who performed the fastest and least thorough cleaning on my teeth while standing up! I’ve never had anyone clean my teeth in that position - super uncomfortable!

They also have never offered anything complimentary, not even travel-sized toothpaste. Every single dental practice I have been to has always given me a toothbrush, floss, and toothpaste after each cleaning.

Finally, this place was much better when Dr. Patel first opened her practice. It seems that as it became busier, the quality and customer service declined. It now feels very money driven. I was required to pay for my mom’s cleaning upfront, even though I’ve been a loyal patient for more than three years and the dentist knows me. When I asked if I could pay after the cleaning, the front desk staff bluntly said no and insisted on payment immediately. So I paid and decided to...

The only way that Hamlin modern Dentistry in Winter Garden does not have five stars across the board is if the surrounding corporate dentistries try to undermine them by posting fake poor reviews.

I've been coming here for over a year and a half now and it has been the best Dentistry experience in my adult life. Outside of a private practice in Vegas.

Not only is the location in a perfect area right off the highway but it also has multiple shopping centers in a 2-minute drive... in case you have to arrive early because of Orlando traffic.

The front office it's great and very well kept, I've never had to wait for my appointment for more than 10 minutes and literally everybody in the back has been spectacular.

Special acknowledgement to Dave for making my visit as pleasant as can be for a dental appointment 😀

I recommend these guys to anybody.

Update 8/29/25:

Not sure how, but this place just gets better with every visit.

Most recently, they gave my son a second opinion and showed us he didn’t need the unnecessary treatment recommended by a big-name corporate dental chain (you’ve probably seen them all over Central Florida). Unlike those places that seem more focused on the bottom line than patient care, this practice truly puts their patients first.

I really lucked out finding them, and I recommend them to...

Misleading even doctor agreed! I was raving about my dentist appointment with Hamlin modern dentistry the other day. They greet you and treat you well. Very beautiful office. But it all went sour when the greed and lies came out. A few weeks ago I went to a different office to get a quote on my Invisalign but this office said they do it too. They said the consultation is absolutely free and comprehensive one to give me an exact price for Invisalign. So I scheduled an appointment. A few days ago I received the confirmation call and I asked again, this is free right?! They said yes. Again I asked , It’s not billed to insurance or anything. I was told yes. Today I get up early to go for this consultation again at check in I said it’s free right. They said yea. I get to the chair and the doctor and assistant say so you don’t want this ran on your insurance…. Now I’m puzzled wait what will you run through my insurance if this is free. The doctor says it is free, but we charge your insurance 85 . I said then it’s not free. She said yes it doesn’t come out of your pocket. I mean I pay for this insurance and if that $85 comes out of my balance given by insurance. I will be out of $85 that is not free. The doctor says yes it can be misleading… it sure is. Horrible! Why so dishonest. I left because I cannot stand...