AWE — Local services in Horsham Township

They make good products but I have to give one star because of their misleading business practices.

I bought a catback exhaust for my Subaru WRX in January and selected black tips. Given that the exhaust is going on a blacked out car, the option of the black tips made an impact on my decision to go with AWE instead of the other numerous options on the market for my car.

I received the parts pretty quickly, but they were knowingly shipped with chrome exhaust tips instead. In the package was a flyer explaining that supply chain issues had led to a backorder on black tips. That was the only notice I got of the supply issue - there was no notice on the page for the product, nor when I added it to my cart, nor when I got my order confirmation. The explanation was that they'd rather send the exhaust now so I could use it right away with chrome tips, and they'd send the black tips after.

I already felt uneasy because that in and of itself felt misleading. You're clearly aware of the issue (hence the flyer), why not be forward about it on your website?

I emailed AWE for a timeline and they said they'd ship at the end of January. Fine, that's a pretty short wait. January 31st passes with no update, so I email again on February 7th. They never answered so I call them a few days later. I'm told that the new date for the black tips is March 1st. March 1st passes, I call again. This time I'm told they're looking at mid-June for availability. (And anyone with common sense would know at this point, that's probably not going to happen either.)

That's unacceptable. I'll be lucky if I get the product that I actually ordered within 6 months time, and the kicker is that it is still listed as in stock on your website! Your support told me over the phone that it was a software development issue... as a software developer, that's just gaslighting. You know you don't have stock of the product, it is not hard to reflect that on your website.

I feel like I was misled and trapped into this exhaust that doesn't have the qualities that I bought it for now. There are better sounding exhausts, but I chose this one because of aesthetic choices. If I had known what my options truly were through AWE, I probably would've gone with a different option. Of course AWE doesn't want to miss out on those sales, but you have to actually have the...

UPDATE TO THIS POST. READ BELOW !! I am giving this company a 1 star rating based on their customer service not the overall quality of the product, however I never got the product so I do not have anything I can compare to. I purchased a cat back exhaust system for a Ram that was to be used for a charity giveaway. I purchased the exhaust on line and talked with the rep at the end of Feb and was told it would take about 4 weeks to get the exhaust completed and sent out. 4 weeks came and went. I called to check on my order and was told it would be another couple of weeks but it should go out Mid April. Mid April came and went. I called back and was told that the exhaust was done but they were back ordered on the black tips. That was going to be in at the end of May and would not ship till June. I asked for chrome tips. Those were back ordered as well to the same time frame and still would not get to me until June. One excuse after another. Dates given to you they don't meet because everything is on backorder yet other companies that sell their product say it is a 4 to 6 week ship time. Tired of the excuses and can get a very comparable product from another high end exhaust company and have it built and shipped by Monday next week.

17 May 22. UPDATE!!! I want to add to this review based on the additional customer service I received after my initial post. Mike contacted me by email and asked to call and discuss my experience. After a little phone tag we connected. Mike apologized for the issues that I had with lack of communication. Was straight up and no B/S. I can respect and appreciate that. Mike did everything he could to make things right for our build and the team. If it wasn’t for a return policy issue with the other exhaust we already have I would have extended the build a couple extra days to get the exhaust and work with Mike. Totally changed my view of the company and I am sure my 4 wheel club and I will be getting additional parts from Mike soon. “Mike. Thanks again for the great follow up and the help. It didn’t work this time but there will be another time real soon”....

I knew I wanted to put an AWE exhaust on my C7 corvette years before I was even able to purchased the car, reviews were great and lots of videos on youtube to back it up. When enquiring my emails were responded to very fast usually within a few hours and I was very impressed with customer service and them answering all my questions which also sealed the deal. I was told lead time was 2-3 weeks out which which was cutting it close due to the car being in storage but was still doable and placed the order 08/22/22. I reached out to my salesman on 09/09/22 to inquire on status and there was no reply. I reached out to my salesman on 09/14/22 and there was no reply I tried again 09/22/22 AND received an email back this day :D He informed me that they were running behind... I can appreciate that, but why would you ghost a customer for weeks? All that was needed was an update of any information for all I knew the shop closed down as I was never able to get through by calling ( over a dozen long distance calls over this process) press 4 for shipping rang for a while then vmail, I tried other extensions but was never able to speak with a human, again this was spread over weeks.

Exhaust is on the car now and I'm happy with it, but I don't see myself ever purchasing from or recommending them.

(curious to see how long it takes to get a response from AWE on this review, will it take weeks or be...