This review is for an online order placed via GrubHub. There was no problem at all with the delivery itself or the delivery time, so my comments below are about the food prepared at this Wawa location.
I ordered a cheeseburger with toppings and garlic Parmesan fries. I've had burgers from this Wawa in the past, and they were great. This time, not so much. The bun was dry, a bit cakey, and screamed "day old bread". That's enough to essentially ruin a burger. As for the garlic Parmesan fries, there were plenty of them, but they're basically far too skinny and far too hard/crispy to even qualify as fries. "Potato sticks and nubs with salad dressing and a shake or two of grated cheese product" would far more accurately describe these things.
This Wawa and over 90% of what they sell and prepare is excellent as a rule, but someone needs to check the quality and freshness of prepared food periodically throughout the day. It can't be left to the associates who are working hard and quickly to keep up with demand. If something is less than awesome, don't offer...
Read moreSunday, January 2 at 6:00 PM. I walk into get a gallon of milk and gas. The young kid says 4.05 so I say I am paying with a gift card and to put the balance as gas. He immediately says ‘we do not do that’ and I said that I had just did it the week prior. He then gets an attitude with me and frustrated because he can’t figure out the difference of 50.00 - 4.05 for the milk and the balance on gas. Total attitude, and super rude.
He finally figured it out, asked the supervisor to complete an override and rung me up. No apology, nothing.
As I walked out the supervisor was on another register so I walked up to her and said ‘your cashier is rude and an a-hole’
Customer service is key and if this kid can’t handle it, he needs to find...
Read moreMy family and I usually come to this store but we will not do this going forward. My daughter came back to explain abuse witnessed of the employees by who we assume to be the manager - little man in a black hat and long sleeve shirt. There needs to be prompt action and responsibility taken immediately, this is unacceptable and not good enough. There is a reason our youth are struggling now and this is why. Under no circumstances is it okay to talk to anyone like that. I expect prompt action and a real address of this matter. I hope the young lady and man are okay. I would never let anyone talk to my...
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