Exotic Home Furniture — Local services in Houston

I went to the store on 04 SEP 2024 and fell in love with this beautiful couch that I just had to have for my apartment. Ben was the gentleman who serviced me. He was very kind and did his best to give me as much off as possible despite the couch being 2400$ originally. The couch has many functions such as an extra roll out portion that makes it an extra large couch and a USB fast charger for devices. I had an ok experience at the store overall, however, they could do a little better at not being SO aggressive with customers. I understand that it is about the sale but it was perceived that if I didn't get the couch that day I would never get it again in life lol. Also while I know we are in the state of Texas, it would be good to have someone on the truck that spoke English as well and I was trying to communicate with the delivery people and I am not well versed in Spanish quite yet. I paid 190$ in delivery as well and it would have been even more to have them take the boxes with them which I didn't understand that either. Overall I will not be back to this store. I ended up paying 2390$ over all for the sofa and the delivery which I felt is WAY overpriced, but overall I am please with my purchase.

UPDATE: 16 SEP 2024: Please make sure you review what the representative at store inputs into the computer when doing the lease to own option. My information was not put in correctly and I have been through the ringer with the company to get my information corrected so that I can make payments with my card instead of over the phone. DO NOT ENROLL IN THE LEASE TO OWN OPTION!!! It sounds like a good deal but it is all a scam! My couch is 2200$ I made a 500$ payment and my payment only went down to 2100$ even after making a 500$ payment! Basically you pay the company for their services and hardly pay anything towards the loan. I was told that I was paying close to 200$ for their services even though there is no interest on the merchandise! I will never lease to own through Progressive ever again. Please put your furniture on layaway, or pay for it outright, or put it on a credit card. Cause what I'm going through is crazy. find a place that is much cheaper overall if you can help it and don't believe the hype in these 5 start reviews. They will text you down asking for a review so that they can get seller of the month. While the merchandise is pretty please do not be fooled go somewhere else...

I recently had the pleasure of purchasing furniture from Exotic Furniture, and I must say that my experience was nothing short of fantastic. From the moment I walked into the store, I was greeted by Moe, who provided exceptional service throughout my entire shopping experience.

Moe's expertise in furniture and design was evident as he guided me through the showroom, helping me select pieces that would complement my home perfectly. He was patient, attentive, and truly listened to my needs and preferences, ensuring that I found exactly what I was looking for.

Not only was the customer service top-notch, but the quality of the furniture at Exotic Furniture exceeded my expectations. The pieces I purchased were not only stylish and unique but also well-crafted and built to last. I could tell that the store takes pride in offering high-quality products to its customers.

Furthermore, the delivery process was smooth and efficient, with the furniture arriving in perfect condition and on time. I appreciated the attention to detail and care taken by the delivery team.

Overall, my experience at Exotic Furniture with Moe's assistance was outstanding. I highly recommend this store to anyone in search of beautiful furniture and exceptional customer service. I will definitely be returning for any future furniture needs. Thank you, Moe, and Exotic Furniture, for a wonderful...

Product: Love my beautiful bed! It’s 5 stars for both style and functionality, especially with the built-in TV in the footboard. It matches my vibe perfectly.

Location: The shopping center isn’t impressive from the outside, so first-time customers should check Google Maps to know what to expect.

Sales Experience: There was confusion about pricing, but the team adjusted the price to match my expectations after some discussion.

Delivery: Very quick and they text and called before arrival with ETA. However, the team wasn’t prepared to install the TV as promised. The salesman went above and beyond by personally coming to my home to finish the installation. The timing, although, was pretty late at night… I was sleepy and cranky with the man I’m not gonna lie.

Customer Service: Follow-up for a review was persistent, which felt a bit overwhelming during the holidays. I had to literally ask him to be patient 😩. But I did let him know his extra effort was appreciated, and he would make a great CEO!

Summary: I love my bed and had it before the holidays! A little more clarity in communication would have made the overall experience...