Sing-On Supermarket — Local services in Houston

As a business owner myself, I take customer feedback and transparency very seriously — which is why I’m compelled to share my recent experience with Sing-On Supermarket.

After a 40-minute drive, I arrived at 7:48 PM. According to Google, the store closes at 9 PM (screenshot attached), so I believed I had plenty of time. However, I was shocked to find the security guard already starting to close the door at 7:49 PM. When I asked, he told me to “hurry up” because they were trying to close — by 8 PM.

I came for one item from the cold deli/meat market, immediately walked back there, only to be told by a staff member that they were already closed. I tried explaining that I had driven 40 minutes and just needed a quick purchase, but she told me the scales were turned off, and it would take too long to restart them. The worst part wasn’t even the refusal — it was the dismissive attitude: back turned, walking away mid-sentence, not apologetic, and made me feel like I was the problem for showing up.

I then went to the front to ask for a manager. The cashier told me to wait, then introduced me to a grocery sacker. I re-explained everything, and he simply walked me over to someone else — Patricia. Once again, I had to explain my issue. She apologized and explained their actual policy: store closes at 8 PM, doors shut at 7:50, and the meat market closes at 7:45 PM.

Here’s the issue: none of that is advertised. Not on the website, not on the door, not inside the store. And Patricia, while polite, offered no help, no exception, and no solution — just repeated “that’s our policy.”

This experience was frustrating and disrespectful. As a customer, I shouldn't be punished because of internal scheduling or unclear communication. Because I believe in actionable feedback, I recommend the following:

Update your Google and online listings to reflect your actual hours and meat market cutoff times.

If you want employees out by 8 PM, stop allowing customers in earlier — for example, stop at 7:30 PM.

Clearly post signage at the entrance and within the store explaining when specific departments close.

Train staff on how to communicate policies with empathy and professionalism — being dismissive is unacceptable.

I won’t be returning and I absolutely do not recommend this place to anyone who values their time or expects basic customer service. This was a complete waste of nearly two hours...

I was really shocked when I got to the register and was told my purchase had to over $5.00 or, I couldn't make the purchase! I'm so disappointed with the current customer service. I grew up with my parents shopping at the neighborhood store. I even remember the owner & his wife. They were so kind and very active in the community and supported the community schools. Though I don't live there, I still own property in the neighborhood. Kashmere & Trinity Gardens, Settigast, as well as First Ward are all changing rapidly through gentrification. SingOn could be the "Community Jewel" if they stepped up, cleaned up, do a facelift, offered better customer service, and enter the digital world. Otherwise the business will decline and they will inevitably be known as the "Corner Store!" PLEASE DO BETTER. Your name and customer base was built on caring owners who loved and lived in the community that you are now mistreating and offering substandard...

First time visiting this grocery store I purchase cookies for my kids I purchase a cold cut meat from the deli I had to return all of the cookies that I purchased all of the cookies was stale and outdated I also made myself a sandwich with a cold cut meat and it's as if I was eating a ton of salt this is wrong eating tons of salt you giving a person high blood pressure, cholesterol and diabetes that meat was so so salty salty please be advised when ordering this meat and I know that is salty because guess what they don't even eat this salted meat so if you don't want high blood pressure you better not buy this meat from the deli the cold cut meat...