Kimps Ace Hardware — Local services in Howard

I recently had the pleasure of visiting Kimps Ace Hardware, and I must say that my experience with their rental team was absolutely outstanding. From start to finish, they provided top-notch service that exceeded my expectations in every way.

What truly stood out during my visit were the two teenage employees who assisted me. Despite their young age, their professionalism, politeness, and commitment to customer satisfaction were remarkable. It was refreshing to see such dedication and enthusiasm in their work.

Not only were they incredibly polite, but they also had a fantastic sense of humor that made my interaction with them both enjoyable and memorable. They created a relaxed and friendly atmosphere, making me feel comfortable asking any questions or seeking advice on my rental needs. Their lighthearted banter helped ease any potential stress, and it was evident that they genuinely cared about ensuring I had a positive experience.

Responsibility is a crucial trait in any employee, and these two teenagers demonstrated it exceptionally well. They were knowledgeable about the rental equipment and took the time to explain its proper usage, safety precautions, and maintenance guidelines. Their attention to detail and commitment to providing accurate information gave me confidence in using the equipment effectively.

The remarkable service I received from these two young employees at Kimps Ace Hardware left a lasting impression on me. They demonstrated a level of professionalism, politeness, responsibility, and kindness that far exceeded their years. Their dedication to their work and commitment to exceptional customer service deserve recognition.

I highly recommend the rental team at Kimps Ace Hardware to anyone in need of equipment rentals. Whether you're a seasoned professional or a novice, you can trust their expertise and enjoy the fantastic service they provide. These two teenage employees are a shining example of the positive impact that exceptional customer service can have on a business.

Kudos to the entire team at Kimps Ace Hardware and heartfelt thanks to these two remarkable employees for making my visit an exceptional one.

P.S. I would like to emphasize the importance of ensuring that the team has access to the best tools and equipment needed to prioritize their own safety and well-being.

As customers, we rely on the expertise and assistance of the rental team, and it is essential that they have the necessary resources to carry out their duties in a safe manner. Adequate protective gear, ergonomic tools, and proper training are all vital components for maintaining a safe working environment.

I encourage the management at Kimps Ace Hardware to continue investing in the well-being of their team members, providing them with the best tools available on the market to minimize the risk of injury and enhance their overall working experience. By prioritizing the safety of their employees, Kimps Ace Hardware can further solidify their reputation as a responsible and caring establishment.

Thank you once again to the incredible rental team at Kimps Ace Hardware for their exceptional service, and I hope that they are provided with the necessary tools and resources to ensure their own safety and...

Went to buy a blower deck for a Cub Cadet tractor. Confirmed they had the equipment on a Wednesday and again on a Friday. Showed up Saturday AM to purchase and they found out it was in the warehouse and needed time to go get it. Waited until 2PM and they had gotten it from the warehouse. Loaded it on trailer and noted there was no manual and no "bag of bolts" needed to mount the blower to tractor. Kid went back into store, came out with a handful of parts and said "I think this is what you need to mount it." Immediately went into the store to talk to manager. He asked how to make it right, I said "I'll leave tractor, you mount it and have it ready by end of day Monday." He went into back, came out and said "We can't guarantee it'll be ready. The blower has had parts taken off of it, and we'll probably need to order additional stuff so it can be installed." They were ready to send it down the road with a handful of parts that might be enough. They were going ro charge full freight for a parted out piece of equipment and were not going to tell us until I pushed!! Think about that. Pay higher than at Home Depot for equipment that is supposed to be new, but they parted out, and weren't going to tell us!! Extremely shady and I wouldn't recommend anybody buy anything from this dirt...

No Can do effort in the Power Equipment area! I used to like this place until I had an issue with my brand new Ariens snowblower. The oil drain plug was seized or stripped and could not be removed. Tried vice grips and other methods to no avail. Stopped in to the Power Center and spoke to Kiley about the problem. His remedy was to wait until fall. I was told that they were too busy now to deal with my problem. I asked about a replacement stem and cap so I could have the machine ready for next winter. Maybe a longer one could be available. His response was that was custom work at $100.00 per hour. His solution was to give me a number for Ariens customer service which was not even the correct number. I had to look up the number myself. I then called Ariens. Fortunately, Ariens was very accommodating and sent out the replacement parts. I would have liked more of a can do attitude from the person at Ace rather than just attitude. Very very disappointed. Most likely will not be purchasing any more power equipment from them if this is how they do business...