YMCA of Greater Dayton - YMCA at the Heights — Local services in Huber Heights

I'd give the facility a five start but since I can't break it down I have to average my rating for experience. Showed up for the half marathon on Jne 11, 2016. During the week I had some questions that made me call the front desk. Always felt like an inconvenience to the lady on the phone or like she was agitated...Chalked it up to whatever, probably a bad week or real busy. Showed up race day and like EVERY RUNNER I know, we have toilet needs before a big race. I went inside and asked very politely where I could find a restroom. I was met with a short and curt response along with finger point. I thought, you must be that ball of fire I spoke to on the phone during the week. I go to a single stall restroom with two guys waiting on it as it was occupied. We all agreed there has to be another option..YOU'VE INVITED WHO KNOWS HOW MANY VISITORS TO YOUR FACILITY...I went back out to the desk and asked for another option. I was advised, "there's the restrooms in the lockeroom, but I don't open those until 7:00 AM....Really? You have an event of this size starting at 7:00 AM and you're not going to open up all your restrooms to people WHO PAID AND DROVE HOURS TO GET HERE AND EXPERIENCE YOUR FACILITY!?? I went back to the original restroom and the banter was comical...all of which centered around the ball of fire at the desk. So at least I know I wasn't the only one thinking this way. I never right reviews...especially to a place I may not visit again. This one just bothered me. I guess because of the consistency of the rudeness and lack of hospitality. You have people squirming with preface bowel movements and pretty much carry an attitude of "you're an inconvenience to me...go away." I did have other pleasant interactions with staff? I believe?? Or the folks who were working the event I participated in. In all, I'd give the facility a 5 and the customer service a 1. That's why the 3 star and lengthy write up. Oh...and "Leon" please return folks phone calls. I called and left no less than three or four voicemails practically begging for a call back to help resolve a minor issue. One simple call back could have solved the issue. Liked the event...just not sure I'll go back to it. Plenty of other very well organized and pleasant places...

I signed up at the Huber Heights YMCA on January 6th after asking for a tour. During the tour I explained one of the main reasons for us signing up was so that I could bring my autistic son with me to swim and help him build his muscle tone because he is in physical therapy. After making that comment, the person giving the tour did not make any comment regarding any restrictions on the pool. His response was "That's cool." One week later, I come in to swim with my son and am told there are only specific times during specific days in which we are permitted to swim. After leaving the swimming area, I notice on the nursery door two papers that were not taped up the week before stating there is pink eye and head lice problems in the nursury. We then proceed to the kids play area where a sign states no children over the age of ten. There are several children, some obviously over that age screaming at the top of their lungs. I promptly left somewhat irritated and by the time I got home decided to call in to find out about what kind of grace period in which I could cancel my membership. A Women answered. After voicing my concerns regarding what was not said during the tour and the flyers taped to the nursery that were not present one week earlier, her response is there is nothing she can do for me because I signed a one year contract. I feel what was presented to me was in a way false advertising and am disgusted at the YMCA's unsympathetic demeanor...

This is the third Time I have tried sports at the YMCA for my son for three different sports and every single time there has been an issue with communication when it comes to pictures knowing where practices are and now my son who is under seven years old was turned away from a game because he had a necklace on and that he’s been playing in (it’s broken so we couldn’t get it off the normal way) and instead of letting us know the rules ahead of time we have been playing like this for the last few games and practices no one has said anything about it. now all of a sudden he can’t play hurting his feelings in front of everyone being discouraged and embarrassed. We understand the rules about safety we would just like to know things prior before just hurting kids who just want to have fun and not being talked to as if we are holding up the game or bothering Wayne just axing questions the guy who was keeping score that works for the Ymca was very rude he slam the paper now and I said well here it is we gave it to your coach unfortunately we only have one practice before our first game so we can get into those things he got right it’s a skills this program needs to work...