I am posting this on someone else's phone because I just left cricket and so not have a working phone. I bought a phone and had a terrible experience. The customer service was some of the worst I've seen. The employee would not answer my questions nor help me with setting up my phone. Which she made it clear that I am only buying the phone there and have to do everything on my own. I asked several times for guidance and instead gotput down for being old school and got told that I should be using my phone how she dictates instead of helping me find something gat suit my needs. I am thinking of jyst returning the phone because it was such a terrible experience and feel like I'm stuck with something I don't know how to use with no help from your representative guidance on...
Read moreI've tried calling Cricket the over last 2 days and nobody answers. I tried 5 times yesterday and a 4 times today again, all in the afternoon when they are open. My wife went to the store yesterday and they were very slow to help, but did finally get done what we needed. We have had Cricket for many years and it's ok, but nothing special. Other than the price, that is very good. The service has been pretty bad over the last couple months off and on, so it's been really frustrating. The last week or 2 has been a lot better. I also get told by people that I don't answer their calls, but when I look, I don't have a missed call. So, apparently a number of my calls go right to voicemail and I never...
Read moreThe gal at Cricket in Huron was extremely rude to my son and daughter. She did not listen to their concerns and just wanted them gone, as if she was annoyed they came in asking for help setting up a new phone. I have went in the store myself when she is working and she makes you feel like a burden more then a customer. She is a terrible representative. The people at the Verizon store were more the happy to help them out. Will never step foot in that store again if she is working. The guy there however, has always been super-nice...
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