Andrea, great when we bought the couch from her, we were planning on going back and buying the loveseat that matches it So, We bought the couch at Kutters not even a month ago. The board is sticking up in the back when you sit down. The board hit you in the hip, just on one side of the couch. I called them And because we picked it up ourselves, they say we need to bring it back down there or they will charge me $50 to come out and look at it. I told him they might have to bring me a different couch and they said no they would fix that one I said can a manager override that he says no We’ve made our mind up that we won’t buy the couch from Kutters. We will find the exact same one somewhere else. They did come and fix our couch so that’s why I’m doing a update on here put a different cushion in our couch Thank...
Read moreMy wife and I visited Kutter's as we have numerous times through the years to purchase some furniture. The salesman was very helpful we were thoroughly enjoying our experience. However, when we decided on a particular item I asked if we could pay to have it shipped to my home in Arlington (the item was far too heavy for my wife and I to move). I was promptly told that they don't deliver to Arlington (16 miles away). They did offer to give me a list of private contractors that move furniture. It's too bad that I am forced shop out of Reno County due to this business practice. It's even more saddening to find several furniture stores outside of Reno County that are happy to deliver to my house free of charge. Sorry to take more business out of the...
Read moreHelpful and friendly staff. Ultimately went elsewhere this time because they didn't have what we needed (futon for the basement), but we have purchased multiple couches and sectionals here before and have been happy with them. They even went a few days outside of the return policy for me because I was unhappy with the color of my last couch after I bought it and had gone out of town right after buying it, which I greatly appreciated. Update- just purchased a new bed and had a good experience. I wouldn't necessarily say they're the lowest prices, they're pretty even with competition, but I do appreciate that they will either deliver for free, or take $50 off if you deliver yourself. Will probably continue to shop here as...
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