Sunshine Nails — Local services in Hybla Valley

If I could choose zero stars I would. This was the worst nail shop experience I have ever had and I've been getting my nails done since I was 15 years old, I am 32. I couldn't have left feeling more disrespected, over charged, and marginalized from start to finish.

My first time "appointment" occurred today, 2/13/21 which I scheduled this past Monday 2/8/21. I scheduled a 2:45pm brow wax with Annie, 3:00pm pedicure with Annie, 4:15pm fill in with Lynn. Mind you, I drove almost an hour in the treacherous icy and rainy weather from downtown DC excited to get VDay nails for my date with my husband tomorrow. Little did I know I was in for the complete opposite. Due to the weather and it being my first time, I made sure I was on time. I arrived early at 2:30pm. Entering into a crowded front door area where I was half inside and half out the door. As I got to the desk, I kindly introduced myself and indicated the services I booked online. I was greeted by a crass front desk lady. I was met with disregard and told to check in on the ipad. I honestly should've left at that moment but given the commute etc I regretfully stuck it through.

I sat down after checking in and waited to be serviced. At about 2:54pm Annie asked around the waiting area for who was getting their eyebrows done. The 2 young ladies next to me said 'no" which obviously left me as the person. Honestly, what's the point of booking an appointment, to then sign in again in person with your name/services, if the staff are poorly customer service trained? It would've been nice to have been greeted by name and the appointment began on time. Anyways, Annie showed me to the eyebrow chair. She did a good job. About 10min later after my eyebrows she escorted me to the pedicure chair. It was the very last chair which was literally inches away from the sink where I saw everyone wash their hands almost bumping me because of the proximity, and staff flustering back and forth by the close employee room. That chair was an annoyance. Oh no Im not done, it gets "better".

Annie finishes my pedicure. She says, "Im gonna check and see if Lynn is ready for you." Mind you, my pedicure was done early at 3:40pm, to where my fill in could've AND should've started on time at 4:15pm. Annie came back and said, "Lynn is gonna start your nails a little late." I said, "Oh I can wait 20min." Annie said, "Oh no its gonna be an hour wait." I said, "Why?? My appt time is soon, that's not right." She said, "The girl that came was late because of the weather." Like how does someone very late rank over someone on time?! I just shook my head and asked if someone else would do my nails. Annie said she's gonna ask around. Sidebar: Lynn purposely never looked my way because she knew she was 100% wrong.

Annie said Tony was going to do my nails. I was pleasantly relieved...temporarily. Tony came over and said follow him. To my surprise and empathy, Tony suffers from the medical deficiency, lobster hand or cleft hand. Now it can easily be off-putting but because I am a healthcare Administrator, I am very empathetic and understanding. He bagan my nails and it was very rough! He nipped and cut me more times than a few. I assertively said to him, "You're hurting me." He said its not on purpose. Smh. No apology! He finished shaping my nails and I was displeased. The acrylic was applied too thick and the coffin nail shape was wide and not narrow like I'm use to. I kindly asked him to refine my nails. Of course it was quick and rigid... He grabbed a few Vday color choices and came back and started laying the base coat. Displeased again. He asked what design I wanted and I asked if he could freestyle designs? He said no and he's gonna have someone else do my designs. Here I am once again being bounced around! 15min waiting and Lina came over. I went to her desk and I asked her to reshape my nails a little more. She did but not to complete satisfaction. The polish I had done was a glitter dark red. I asked Lina to add that color to my nail...

I’ve Been a every 2 week TIPPING customer here for the past 2 1/2 years. I can’t believe this place will leave a recurring customer upset and unsatisfied over a $15 mistake on there part. I experienced and notice they never like to take accountability for there mistakes when it comes to a dollar and Today was the last straw. My tech had a nice Christmas tree design on her nail that I requested with a small change(instead of a stone being the topper I requested a ⭐️)as I know me and stones never last a week and it’s always a waste of my money. I gave her my idea and she tell me what she’s going do and price me as we do all my visit. This time the price break down seem odd. “X” for set, “X” for design and “X” for glittter within the design… weird…since when is there a double charge for a nail design other then stones but ok let’s do it. She finished my nails, very cute concept but the stars was inconsistent in size some had deformities. I sat for my pedicure hoping it grows on me as it’s only for 2 weeks and time is presious. I even paid and got in my car.unfortunately I couldn’t shake it. I asked her to fix them which she tried but the more she tried the worse it looked. I then asked her what else can we do instead, I suggested a sticker of a star she says no it won’t look good and ask did I just want to do the stone. I then settled because what else is there to do with a illusion of a tree with a topper with no topper. She makes the changes and then at the end request $15 more. I’m under the impression I’m swapping out the extra cost for the glitter star for the stone. I know the stone is a add on and clearly so is a lil glitter on a painted star. I explain to her that she should have said that before making the change , it’s no way I’m paying more for a option that I settled for, a option I know its money down the drain because diamonds never last on my nails. Had she said it’s more we would of had to come up with something else. She didn’t care and continued to request money or said she can just take it off. I requested they called the owner and of course she agreed with her staff but made it $10. At that point I knew my journey at sunshine nails is OVER. So you would rather take it off and waste more time, money and supplies doing something else because you forgot to mention a price increase on a tab that’s already paid . The fact that I’m your client and you know from jump my feelings towards stones and knew that the choice was a quick settlement option as I have been there long enough and I’m being considerate due to me interrupting her doing her co worker whom I sat there and conversed with during my visit. That was just a slap in the...

Listen, I used to love this salon, I’ve been going there for about 4 years now but lately my experience is awful every time I try to give them another chance. For example, they had me sitting in the salon for over an hour soaking my hands in acetone because they double booked my appointment time. This salon is constantly posting on their instagram about being considerate of their time and canceling in advance if you cant make it but DID NOT respect my time and left me sitting there unattended for over an hour…this was before the vaccination (not safe!!). If they had let me know when I walked in I could've rescheduled or waited more safely in my car. The next appointment I had my tech was ready for me when I walked in but I was told by the front desk that my appointment time did not allow for tips or a design….(which is what I always get!) only a simple sns manicure. I was fuming but my tech did a nice job as she always does. Truly, I wish my tech would leave this salon, because i’d follow her to a new place. These issues have nothing to do with her or her talent and everything to do with management. My last straw came today when I called to reschedule my appointment for this coming Friday (because I respect other peoples time) and I was put on hold. The picture is of the time I was put on hold - 10 minutes without speaking to anyone!!!! It was clear my call had been forgotten or was not important to the front desk so I finally hung up after 10 minutes of silence. Even if someone had jumped back on for half a second and said “hey I haven’t forgotten you I’m just trying to handle something - thanks for holding” I would’ve happily waited longer. The customer service has just dropped so low at this point its beyond disappointing because there is no doubt the techs are talented, but its to the point where its no longer worth the battle. Getting your nails done is supposed to be a “treat yourself” moment not...