The Eldest Geek — Local services in Hybla Valley

So this is going to be a long story. TL;DR: Had a really hard hardware problem, Craig and the gang fixed it and went out of their way to see to it I got my computer back in perfect condition.

A little while back, I had an HP Probook stop accepting a charge. Simple power supply swap, right? So I tried to fix it myself. That did not help, and actually, chances are excellent that I probably caused greater issues.

Some weeks prior, I had noticed in a local antique mall that there was a computer repair and retail store that had setup shop inside. Not where you'd guess a computer repair place would be, but I had spoken to them about an unrelated issue a couple weeks before my issue and they were helpful.

I brought my Probook in and they gave me a quote range that was very reasonable that slid based on what was damaged. The specific model is not the most common, so parts are hard to get.

Time went by and I was using a backup computer. The guys contacted me and said the computer was ready. I was out of the country at the time, so they held it. When I got back, I paid them for the work and hardware, brought it home, and apparently their hardware supplier gave them an inferior version of the hardware originally in the Probook. It worked, but the performance suffered. I brought it back, and they were able to take it despite my initial delay in picking up. They looked for another component, it was shipped, and it was DOA. So now we have had bad luck with 2 components. Finally, 3rd time, they got a vendor who supplied the correct part, they swapped everything over, and then SENT the computer cross country to me because I was/am not in Alexandria, now.

So to recap, for a great price on what the original job was, they found the problem, fixed the problem, replaced a bad component, replaced another bad component, then sent the computer cross country to California.

The computer is operating as if it were new, and Craig and his team were communicative and helpful every step of the way.

I highly recommend The Eldest Geek to anyone with a potentially difficult computer issue. They warranty their work, they know what they're doing, and I believe they also sell all sorts of computers and accessories if you're in the market, all at very, very...

Took my late 2015 iMac in for an issue wherein the machine would shut down randomly....and with increasing frequency. I took it to Apple proper to diagnose. Their diagnostic showed an error with the mem. They recommended I replace all (4) 8m DIMMS (for $350). I then took the machine to UBreakIfix. They ran a diagnostic and couldn't find anything wrong. They suggested I take it home and see if the problem persists. It subsided for a little while. Then reappeared....more severely. I found the Eldest Geek and having read some of their reviews became optimistic that maybe they ACTUALLY know how to do old school problem solving. I took it to them. They put specialist on the problem (opening a modern iMac is tricky). He came back and recommended I replace the power supply (the internal component). $220 and many months later I have an iMac that has performed without issue. Even if the PS replacement wouldn't have worked I still appreciate their approach, due diligence, and recommendation...

These guys are too good. I woke up one morning to turn on my 2011 iMac and it won't turn on. I did all the trouble shooting I could but non of them worked. I then took it to Apple Store and I was told the power supply had gon bad and needs replacement. The warranty had expired so I divided to pay from my pocket for the power supply replacement.

After the replacement the computer won't still turn on. They then told me the mother board had gone bad and needs replacement which will cost cost me more than a thousand dollars. I told them it was too expensive so it will be better to buy a new one. But I love this PC because it was custom built, 3.4 GHz intel core i7 with 32 GB ram.

I did an online search for iMac repair shop and Eldest Geek came up and i called them and Craig told me to bring it over for diagnostics and he fixed it. The money I paid was very very very cheap than I expected. Thanks Eldest Geek for...