Pony Express Car Wash — Local services in Idaho Falls

AVOID AT ALL COST IF YOU LOVE YOUR CAR!!! In California we have excellent car washes that are brushless like Firehose Carwash in town. Very rarely do I ever put my car in a car wash but you guys had so many bugs up there I had to. I wash my own and detail. Avoid this place as they are not the best in Idaho as they claim. They did exactly what another car wash said they would do and have received many customers who have had damaged cars from Pony Express on South Yellowstone and weasel out of fixing the damage they do to cars. When I had Philip get my plate out of the wash bay, he came out with another persons car part...LOL. After removing my previous post in good faith they would work with me, they are being negligent in recognizing their harsh machines ripped my license plate from the car and claim that I was the one that damaged it. They admitted their video cameras saw it happen, but now are denying it saying they don't know if that was previous damage. Matching the plate and the bend, you well know your machines did this. When they have cars like mine they should have turned the bottom brushes off as one car wash said as to not rip my plate off and I see in other reviews of this car wash I am not the only one who has had their plate damaged or ripped off. I highly recommend you wash your cars at the Firehose! I washed my car twice there with no damage at all. My car was also still very dirty when it came out of this car wash. I guess it's time to speak to my LA attorney who will work with an Idaho attorney. If any one knows a good attorney let me know that we can hire. Does my car look like an unmaintained car? See my front bumper black trim not a scratch until their machine ripped off my plate causing a knife cut as pictured. See my license plate? And FABIAN is trying to say I did that to my own car because I have clear bra damage I have not had redone yet and that is not damage I was claiming as it is only clear bra that cost me $600 to replace. The only damage I asked FABIAN to have fixed is what they did. I even said I would work with them and not claim the silver part that was also damaged by them. See you in COURT!! Avoid this place and go to Firehose if your a local they pressure wash your car before it goes in, they have better towels and spot cleaner free of charge to use.

Let me know if you have an investigative reporter segment on your local News in Idaho Falls. Message me and if those who want to join in I can have the local Network do a story on peoples cars getting damaged by this South...

Update 2/24: This problem persists. I have kept my membership for the last two years (4 total now) and the problem is random but very consistently broken/not working in some fashion or another. I honestly cannot figure out how they think this is proper business practices. Never a single email or sign have I EVER SEEN ABOUT EQUIPMENT BEING DOWN and yet on a regular basis 1 or more brushes do not operate, or I don't get the tire polish or something.

I've been a customer for 2 years now, paid monthly with unlimited washes. At first I didn't notice anything bad, but the building is new and the equipment is also new so that's to be expected I suppose. Several weeks ago, I noticed that the driver side of my pickup wasn't clean after I went thru the wash, this was a Monday. I thought that was odd, but went back Wednesday. Same streaks of dirt on the driver side. I spoke with someone inside who said that one of the brushes was broken and they were waiting for parts, should be another week or so. Ok, fine, but there should have been a sign up saying that... or letting me know via email that it was only washing 2/3 of my vehicle. Fast forward another week and now both sides of my pickup are dirty still, and as I went thru the was I noticed that now TWO of the rollers were not working. Still no sign, still no email, they act like this is normal and that me paying $40 a month is totally worth this half-a$$ed wash. Inexcusable. There has got to be some form of accountability for charging full price for a subpar wash. Not sure I will continue my monthly membership. TBH it's not worth it if I feel like I'm...

Unfortunately, this business is all about their bottom line and not at all about loyal customers. We have been with this car wash since they opened. We have also made many recommendations to other people to try them out. We were happy to support a local business. This past Saturday, 4/2/22, their soap was down. On the first archway, the water was also not coming out. When I got through the carwash, I let the girl who was at the controls know that the soap was out. She had NO CLUE it was down. I was pleasant about it. I have a 2019 vehicle that is relatively new to me and I am very aware of my vehicle's condition. When I parked (at a whole row of vacuums that were down) I noticed that there were new, fairly good sized scratches on my door. Just my door. I filed an incident report regarding this problem. I also showed Ethan that there were brush marks all the way down my car, as it was still dirty since there was no soap, you could plainly see that there had been brushes. He agreed with me at the time. Well, shocker, I just received the call from Ethan, that the business manager, who wasn't even there, determined that I was basically lying and trying to get them to repair A DOOR for free. If I was trying to get something for nothing, you would think that I would say it was the WHOLE CAR. I have since canceled my membership as well as my husband's. This company would rather lose loyal customers than pay to have a...