Walgreens — Local services in Indianapolis

This review of the Pharmacy at this location is not meant to be critical of the pharmacist nor the staff. The intent of this critical evaluation is meant to be a critical statement directed at the CEO, Board of Directors and upper level employees of the corporate entity known as Walgreen's Boots Alliance. I have been a customer of this particular pharmacy for several years. Until recently I have had nothing but good things to say regarding the level of service. However, as I, and I believe many others have seen a distinct negative change. This particular location has in recent months has reduced hours of operation blaming the "short staffing" mantra. I,as a customer, never know what the hell hours they will be open. They change hours on short notice and the way a customer finds out is to go to the location only to find a damn 8 1/2 x 11 piece of paper taped to a pole located in front of the pharmacy. For me this has caused several hardships in getting timely prescriptions to members of my family which include a covid 19 patient and a diabetic. Now this location is closed on the weekends which as evidenced by lines 10-15 people deep waiting the entire day for their prescriptions on Mondays. These people working in the pharmacy are not the problem it is the assholes running Walgreens that is the problem. They should be ashamed of themselves for allowing a business to get in such horrible shape. "Staffing Problems" is an acronym for horrible business practices and lack of planning from the corporate parent. This pandemic is in its' 18th month so how the hell is that the problem now. Walgreens' you owe your customer base an apology! I for one when choosing my pharmacy for my Plan D medicare in 2022 will not forget the chaos and challenges you have left your loyal clientele in these troubled times. I also hope that these "staffing Issues" are not affecting Walgreens' pharmacies just on the east side of Indianapolis. I cannot attest to any other "staffing issues" beyond the scope of east side Indy. I only believe these "staffing issues" had better be affecting all locations of Walgreens and not just in certain areas.

10/21/21 Well as a follow up to the abject incompetence of Walgreen I went to pickup a Rx this morning at 10:15 a.m. only to find out these assholes had posted one of their famous 8 1/2 x 11 pieces of paper stating they would not be open "today". This after posting on Monday they would be open Mon.-Fri. of this week. THis after I received a notice on my computer that my Rx was ready for pickup! Somewhere in this chaos there is a monumental lawsuit...

I had recently been diagnosed at the minute clinic with strep and an upper respiratory infection requiring antibiotics. My fiancee was beginning to show symptoms so we went to the Take Care clinic because they are open for 90 minutes longer on Sundays, which just happened to be the time her symptoms progressed from 'not sure' to 'definitely have the same thing'.

The NP (Diane) heard me coughing and hacking and when my fiancee entered she immediately told her that all she had was a cold and handed her a form from the CDC, no taking of vitals, no temperature, tried to get rid of us as quickly as possible. Finally she called me into the room so the NP could see that I was clearly sick and explain that I'd been diagnosed the previous day with a serious illness and required treatment. The NP was patronizing, refused to listen to us and gave zero care to us.

We weren't asking for anything dangerous, only antibiotics for what was clearly a serious illness. The NP didn't take any of her history seriously and told her that her primary care doctor was wrong about her kidney disease and that it was fine to drink, because she has two of them. This woman should be fired immediately and never allowed to work in healthcare again.

The very next day, went to regular doctor and she was immediately put on antibiotics and the doctor actually asked us why we hadn't gotten her started on...

This Walgreens pharmacy is pathetic, I hate that I've had to relocate, My prescriptions for the past 15years has been a Walgreens, the specialty mainly, but in over 1 months, I personally have had NOTHING BUT ISSUES trying to get medication, once sent over by my doctor (s) I still have to wait 2-3 business days, (I got sick on a weekend with deathly asthma attack) & until they felt the need to fill it, even then I signed up for notifications that never happened or came through, my caregiver to remind me. I truly am going to Center well pharmacy now through Walmart after today, this evening that they are refusing. I do plan to follow up with their corporate, because at this point there is no excuse besides down right not caring regarding my health, another young lady said they were great but as I stood listening to her tell the rest head guy he said it would be ready to her & it wasn't, showed me what I already knew....