Aaron's Rent To Own — Local services in Indio

I don’t normally write a review unless deemed necessary. I have an account (one more payment left and I WONT be a returning customer) my mother & law has an account, my sister & law has an account and so does my niece. That’s 4 UNHAPPY customers. Every since Ray and Yesenia left the company it seems to have gone downhill. I won’t lie i often don’t have the amount and I make extensions especially last month due to me being out of work because of COVID made and extension for the 25th, by the 24th they start calling me and my references. Also I added my mother n law for autopay for the 4th of each month on her acct so we dont have to keep calling since I’m almost done paying my items...it has yet to be taken out which will result in us having to call the store to remind whomever took the information down to run her card (kind of defeats the purpose right?) also, my sister & law has been calling in regards to bed bugs!!! She has previously owned couches from Aaron’s and keeps calling the store and all she gets is “I’ll let our manager know and we’ll call you back” it’s BEEN 2 weeks!!! My nieces have bed bug bites and have to stay with myself or my other sister n law because they don’t want to go home. I hate to make a complaint since I’ve been a customer for over 2 years and had such great customer service in the beginning and the past few months it just gone downhill. No communication unless it’s about “calling about your...

The men are very professional and respectful.We get greeted at the door when we enter. You get the best deal for your money worth. And give friendly reminder about your payment coming up or if it’s late. Also the store is clean and you can see the floor furniture in real time so u can know if it’s your style. The delivery is quick clean and friendly. With a phone call before they get to your home and I really like that. I mean What more would you...

They are the worst. They do not communicate within their own company. The company says they want to work with you and help but they can't even document notes of change to your account. Literally anytime you speak to someone you have to explain yourself over and over. I. Can't wait to be done paying them off. I will never go back and I will never recommend this buisness to family friends...